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Application Engineer

Application Engineer

Black BoxBengaluru, Karnataka, India
11 days ago
Job description

Senior Engineer – Application & Professional Services

Job Description

Key Skill

  • Application Development & Integration
  • Platform Expertise
  • Cloud & Multi-Platform Integration
  • Professional Services & Support

Required Skills & Qualifications

  • Technical Expertise
  • Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc.
  • Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).
  • Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.
  • Familiarity with Avaya enablement services (TSAPI, DLG, DMCC).
  • Working knowledge of Genesys IVR and Genesys Foundry.
  • iOS, Android development knowledge would be added advantage.
  • Experience in designing Conversational AI workflows with LLMs and third-party AI APIs.
  • Exposure to omnichannel solutions (voice, chat, messaging).
  • Cloud & Platform Knowledge
  • Experience with cloud telephony / contact center platforms : Avaya, Cisco, Genesys, Zoom, RingCentral.
  • Understanding of API integrations, cloud deployments, and microservices architecture is a plus.
  • Professional Skills
  • Strong problem-solving skills with the ability to design and deliver scalable solutions.
  • Excellent communication and client-facing skills.
  • Ability to work independently and lead technical discussions with stakeholders.

    • Qualification : Bachelor Degree / Masters Degree having working experience more than 8+ Years.

    Certification : Holding certification on : Cisco, Avaya, Genesys, Microsoft etc.

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    Application Engineer • Bengaluru, Karnataka, India