Deputy General Manager Operations (Pan India)
goSTOPSmalappuram, India1 day ago
Job descriptionRecruit, lead, and mentor property heads, managers, and support staff; cultivate a collaborative, high-performance culture. Assess team capability gaps, implement training and professional development initiatives, and oversee performance appraisals. Uphold service standards to deliver memorable, social, and safe stays for millennial and Gen Z guests. Respond personally to escalations, leveraging feedback solutions and online reputation platforms. Foster community engagement by supporting hostel-level events and local experiences, integrating the Zostel / Bloom approach. Prepare and monitor annual budgets and forecasts; own P&L responsibility at the cluster / branch level. Track financial performance against KPIs; optimize costs, occupancy rates, and ancillary revenue streams. Implement cost-saving measures without compromising guest satisfaction or safety. Collaborate with central teams to accelerate region-focused digital marketing, channel management, and group / corporate sales. Oversee MICE and group business strategies for expanding the brands reach into new market segments. Monitor local competition; adapt pricing, packages, and promotions. Manage relationships with suppliers and service vendors for optimal procurement, timely delivery, and cost control. Liaise with internal stakeholders (e.g., Technology, HR, Marketing) to resolve operational challenges and drive innovation. Ensure regulatory compliance (licensing, safety, legal) for all properties. Enforce security and sustainability measures, conducting regular assessments and implementing corrective action. Maximize adoption of PMS, RMS, CRM, and guest engagement platforms to drive efficiency and enhance guest satisfaction. Use analytics for revenue optimization, staff resource allocation, and customer segmentation. Bachelor’s or Master’s in Hospitality Management / Business Administration; MBA preferred. 8–15 years of relevant hospitality experience, including at least 4 years in multi-property / corporate roles with backpacker, budget, or lifestyle hotel chains (Bloom Hotels, Zostel, goSTOPS). Proven leadership of large, cross-functional teams in a result-driven, energetic, youth-centric environment. Strategic, analytical, and process-driven leadership. Strong stakeholder management, communication, and negotiation skills. Expertise in cost control, budgeting, and revenue / marketing management. Digitally savvy with hospitality automation and online guest engagement platforms. High standards of integrity, commitment to service, and continuous improvement.
About goSTOPS
We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country. We've built hostels that travelers actually love. Youth travel in India is exploding, and we're positioned to capture it. But as we scale, we need to get smarter about pricing, sharper on distribution costs, and more disciplined with data. That's where you come in.
Role Objective
Lead end-to-end property operations for goSTOPS, driving strategy, profitability, and superior guest experience. Ensure scalable processes, high service standards, and a strong brand reputation across all units in the region or nationwide cluster.
Key Responsibility Areas
1. Operations Management
- Oversee daily operations for the branches assigned with hands-on and process-oriented supervision.
- Drive execution of SOPs for Front Office, Housekeeping, F&B, Facility Management, Security, and Maintenance.
- Conduct regular audits of guest services, hygiene protocols, and physical property upkeep.
2. Team Leadership & Development
3. Guest Experience Excellence
4. Financial Stewardship
5. Sales, Marketing & Revenue Growth
6. Vendor & Stakeholder Relations
7. Compliance & Risk Management
8. Technology & Process Innovation
Qualifications Required
Key Competencies
Create a job alert for this search
Deputy General Manager • malappuram, India
Related jobs
- Promoted
Deputy General Manager Operations (Pan India)
goSTOPSkozhikode, India We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country.We've built hostels that travelers actually love.
Youth travel in India is exploding, and we're posi...Show moreLast updated: 1 day ago
- Promoted
- New!
Occupational Therapist
GLOBAL PLACEMENTSkerala, kerala, in We’re looking for a dedicated and compassionate.You’ll play a key role in providing quality, patient-centered care to support recovery and independence for our patients.
Salary : INR 2,50,000 to 3,50...Show moreLast updated: 4 hours ago
- Promoted
Operations Coordinator
National Logisticskerala, kerala, in National Logistics is an accredited freight carrier that provides reliable freight moving services across the nation.This is a full-time remote role for an Operations Coordinator.The operations Coo...Show moreLast updated: 2 days ago
- Promoted
Deputy General Manager : - Strategy Marketing
Cadila Pharmaceuticals LimitedMalappuram, Kerala, India Candidates working into strategy marketing into International business (Formulation) from Pharmaceutical sector only apply for the same : - Designation – Deputy General Manager Location – Ahmedabad...Show moreLast updated: 1 day ago
- Promoted
Deputy Manager
InfogainMalappuram, Kerala, India Dear Candidate We are pleased to share an exciting job opportunity for the position of HRBP at Infogain.Please find the company overview and job description below.
Company Overview : Infogain is a g...Show moreLast updated: 1 day ago
- Promoted
- New!
General Manager- Opeartions And Strategy
StayVistaKozhikode, Republic Of India, IN General Manager - Operations & Strategy.India’s largest villa hospitality brand.Our handpicked luxury villas are present in every famous holiday destination across the country.We curate unique expe...Show moreLast updated: 21 hours ago
- Promoted
Deputy General Manager
Hirestar job BankThrissur, Kerala, India Urgent Hiring for NBFC Industry !!!.Position : Deputy General Manager.Experience : 20 years of experience in senior NBFC / banking roles including team handling.
Strategize and drive business growth acr...Show moreLast updated: 23 days ago
- Promoted
Freight Forwarding Operations Manager
Triaxa - FZCOKozhikode, IN Freight Forwarding Operations Manager & Founder Mentor.Shipping, Freight Forwarding & Logistics.K INR (negotiable for strong candidates).
FCL, LCL, air cargo, courier, consolidations.Prepare, review...Show moreLast updated: 4 days ago
- Promoted
Delegate Acquisition Manager
REDD MediaMalappuram, IN Delegate Acquisition Manager – Hotel Guest Experience Forums.Full-Time or Freelance | Remote | Global Markets : India, Middle East, Europe & UK).
Redd Media Limited is a forward-thinking company comm...Show moreLast updated: 14 days ago
- Promoted
- New!
Linux Technical Lead
HashRootkerala, kerala, in Job Title : Linux Technical Lead – Server Administration, Web Hosting & Data Center Operations.We are seeking an experienced Linux Technical Lead to oversee and optimize our end-to-end infrastructur...Show moreLast updated: 3 hours ago
- Promoted
- New!
General Manager- Opeartions and Strategy
StayVistakozhikode, India General Manager - Operations & Strategy.India’s largest villa hospitality brand.Our handpicked luxury villas are present in every famous holiday destination across the country.We curate unique expe...Show moreLast updated: 11 hours ago
- Promoted
South Asia Regional Head
GenScriptThrissur, IN Responsible to develop grain processing business particularly in biofuel ethanol in South Asia as per aligned with organizational mission and targets.
Identify and capitalize on regional opportuniti...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager
Lactalis IndiaMalappuram, IN Description : Manager – Accounts Payable & Accounts Receivable (Shared Services).Department : Finance Shared Services.Reports To : Head – Finance & Accounts.
Location : Lactalis India, Chennai.To lead a...Show moreLast updated: 11 days ago
- Promoted
Lead – People Operations
Chargebeemalappuram, kerala, in Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses.Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to ...Show moreLast updated: 14 days ago
- Promoted
Information Technology Operations Manager Junior
Adivinar Technologies Pvt Ltdkerala, kerala, in We are looking for a proactive and leadership-driven.The ideal candidate should possess strong coordination skills, a problem-solving mindset, and the ability to manage people and processes efficie...Show moreLast updated: 2 days ago
- Promoted
Junior AWS Engineer (US Shift)
Zil Moneykerala, kerala, in Monitor and manage AWS resources such as EC2, RDS, S3, CloudFront, Route 53, VPC, CloudWatch, CloudTrail, and Lambda during US shift hours.
Troubleshoot infrastructure issues and resolve incidents p...Show moreLast updated: 2 days ago
- Promoted
Manager - Trade Operations
Delta ExchangeMalappuram, IN Delta Exchange is a dynamic and rapidly growing crypto exchange that specializes in facilitating derivatives trading, with a primary focus on Options trading.
We are India’s largest and world’s 2nd ...Show moreLast updated: 10 days ago
- Promoted
Global Application
BeamMalappuram, IN Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia.
India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 15 days ago