Knowledge Base Content Manager

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview :

We are looking for a Knowledge Base Content Manager to oversee the creation, consolidation and maintenance of knowledge base content across our organisation. Based in Chennai, India, this role will design and execute a comprehensive content strategy, supervise a team of writers and editors, and ensure that documentation is accurate, concise and aligned with organizational standard. The Knowledge Base Content Manager will unify disparate knowledge bases created through acquisitions or regional implementations and support self‑service adoption by delivering high‑quality content across multiple channels.

Position : Knowledge Base Content Manager (ServiceNow & Digital Knowledge Platforms)

Location : Chennai, Tamil Nadu, India (Onsite)

Position type : Full-Time

Key Responsibilities :

• Develop and implement content strategy : Define and execute a knowledge base roadmap that supports organisational objectives, ensuring consistent tone, style and taxonomy across all articles.
• Supervise content production : Work with subject‑matter experts to create, edit and maintain knowledge articles, process documentation and troubleshooting guides. Provide clear guidelines, training and mentorship to ensure high editorial standards.
• Collaborate cross‑functionally : Partner with product, engineering, support, training and marketing teams to ensure that new products, updates and processes are documented effectively. Coordinate localisation efforts to support multilingual audiences.
• Establish standards and governance : Create and maintain content standards, templates and taxonomies. Implement editorial workflows and governance processes to ensure accuracy, clarity and compliance with regulatory requirements.
• Drive continuous improvement : Monitor knowledge base performance metrics (e.g., page views, deflection rate, first‑contact resolution, bounce rate) and use analytics to refine strategies. Gather user feedback and identify gaps to enhance content effectiveness and user satisfaction.
• Champion knowledge management : Promote the knowledge base as the single source of truth across the organisation. Conduct training sessions and workshops to encourage adoption and best‑practice contributions.

Required Skills & Qualifications :

Why AVASO Technology?

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply :

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