Talent.com
This job offer is not available in your country.
VNA Trainer / / Communication Trainer / / BPO

VNA Trainer / / Communication Trainer / / BPO

Hiresquad Resourcestamil nadu, tamil nadu, in
19 hours ago
Job description

Urgent Openings in Chennai

Looking for Immediate joiners

Leading BPO

VNA Trainer / / Soft Skills Trainer / / Communication Trainer

Require Excellent Communication Skills

CTC UPTO 7.5LPA based on Last CTC

Shifts 24

Require minimum 6 months Experience as VNA Trainer / Communication Trainer

Role and Key Responsibilities :

  • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure

alignment with operational standards.

  • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
  • Design and deliver refresher training programs in English, tailored to meet specific needs and

    • operational requirements.

  • Innovate training materials by integrating floor requirements and best practices into the training

    • curriculum.

  • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
  • Foster intra- and inter-function collaboration to support seamless training and operational

    • processes.

  • Proactively implement best practices and contribute to value addition across multiple locations.
  • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
  • Interact with customers as required to gather feedback and address training-related queries.
  • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
  • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in

    • training outcomes.

  • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
  • Mentor and support new trainers to enhance their effectiveness and integration into the training

    • team.

  • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the

    • team and with the TTBU training team.

  • Analyze and report training batch performance, identifying areas for improvement and

    • implementing corrective actions.

  • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
  • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
  • Monitor and report improvements, ensuring training initiatives drive positive changes and meet

    • established goals.

    Key skills & knowledge :

  • Exceptional verbal and written communication skills in English.
  • Strong facilitation and presentation skills with a proven ability to engage and motivate

    • participants.

  • Proficient in data handling, interpretation, and management.
  • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer

    • applications.

  • Excellent people management and interpersonal skills, with a demonstrated ability to build

    • and maintain effective relationships.

  • Strong organizational and time management skills, with the ability to handle multiple tasks

    • and priorities effectively.

    Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123

    Create a job alert for this search

    Vna • tamil nadu, tamil nadu, in

    Related jobs
    • Promoted
    • New!
    Clinical or I / O psychologist with Phd or Psy.D degree

    Clinical or I / O psychologist with Phd or Psy.D degree

    DeepLLMDataTiruchirappalli, IN
    DeepLLMData powers frontier models with expert human data, specializing in coding SFT, RLHF, RL and domain-specific experts in STEM fields such as PhD, Mathematics. This is a part-time remote role f...Show moreLast updated: 20 hours ago
    • Promoted
    A level psychology teacher

    A level psychology teacher

    Yellow Traintamil nadu, tamil nadu, in
    Yellow Train is a school, founded on love for children.We are a school that believes in the promise of a brave new world. We believe in an education that is forming, life giving and.We work towards ...Show moreLast updated: 22 days ago
    • Promoted
    Admission Counsellor

    Admission Counsellor

    Chitkara Universitytiruchirappalli, tamil nadu, in
    The Admissions Counselor will play a key role in driving enrollment growth for the Online MBA.Program at Chitkara University Online. The counselor will be responsible for guiding prospective student...Show moreLast updated: 30+ days ago
    • Promoted
    Freelance Education Counsellor

    Freelance Education Counsellor

    Eduaxs SolutionsTiruchirappalli, IN
    Eduaxs Solutions is a company founded by industry experts with a vision of fulfilling corporate and academia needs through innovative solutions. The company specializes in recruitment, education, co...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Trainer (Senior Executive)

    Regional Trainer (Senior Executive)

    FABINDIA LIMITEDTiruchirappalli, IN
    Conduct Skill / Knowledge / Behavioural / Process / Product trainings as per regional guidelines.Deliver training to individuals or groups of employees and oversee training effectiveness.Provide fe...Show moreLast updated: 20 days ago
    • Promoted
    Special Educator

    Special Educator

    The Madras Seva Sadantamil nadu, tamil nadu, in
    About Lady Andal House of Children.Lady Andal House of Children (LAHOC) is an established special school in Chennai, founded by The Madras Seva Sadan, a renowned institution with a long-standing an...Show moreLast updated: 30+ days ago
    • Promoted
    SOC Trainer |Part-Time| Remote

    SOC Trainer |Part-Time| Remote

    Thinkcloudlytiruchirappalli, tamil nadu, in
    Remote
    Thinkcloudly is a global IT learning platform dedicated to helping individuals embark on their journey to becoming IT professionals. We offer specialized courses aimed at developing employment skill...Show moreLast updated: 23 days ago
    • Promoted
    Outreach Intern

    Outreach Intern

    Grow Your StaffTiruchirappalli, IN
    Grow Your Staff is looking for a.This role is ideal for students and freshers looking to gain experience in outreach and sales with minimal time commitment. You will work directly with the team at G...Show moreLast updated: 30+ days ago
    • Promoted
    Social Emotional Learning Trainer

    Social Emotional Learning Trainer

    Kapabletiruchirappalli, tamil nadu, in
    Work one-on-one with professionals to help them understand and manage their emotions in high-pressure situations.Guide them through real-life scenarios — like handling difficult conversations, sayi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Remote Trainer

    Remote Trainer

    Bexomi Technologies Private Limitedtiruchirappalli, tamil nadu, in
    Remote
    Bexomi Technologies Private Limited is a predictive cybersecurity company developing the world's first Digital Immune System for Smart Cities. We use digital twins, AI-driven anomaly detection, bloc...Show moreLast updated: 19 hours ago
    • Promoted
    Safety & Compliance Educator (POSH Act / Workplace Safety)

    Safety & Compliance Educator (POSH Act / Workplace Safety)

    Concept Of Living Charitable TrustTiruchirappalli, IN
    Hiring Now : POSH Act Trainer | Workplace Safety & Compliance | Earn Per Session | CSR Certified NGO | Pan India Opportunity. Concept of Living Charitable Trust (COL).India’s most trusted NGOs — is l...Show moreLast updated: 23 days ago
    • Promoted
    • New!
    Regional Trainer

    Regional Trainer

    CurefitTiruchirappalli, IN
    Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform.Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and a...Show moreLast updated: 20 hours ago
    • Promoted
    • New!
    HCPC Licensed Clinical Psychologist

    HCPC Licensed Clinical Psychologist

    OvercomeTiruchirappalli, IN
    Overcome is a UK-registered charity (Charity Number : 1191308) that provides cost-effective online mental health for those who otherwise wouldn’t be able to access support.We’ve seen 2800+ clients o...Show moreLast updated: 20 hours ago
    • Promoted
    Voice and Accent - Trainer

    Voice and Accent - Trainer

    Movatetamil nadu, tamil nadu, in
    Years(Preferable 2+ Years in Training).To carry out Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to to design, develop the appropriat...Show moreLast updated: 30+ days ago
    • Promoted
    Admission Counsellor - Degrees

    Admission Counsellor - Degrees

    upGradtiruchirappalli, tamil nadu, in
    We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsi...Show moreLast updated: 20 days ago
    • Promoted
    Counselor

    Counselor

    PW (PhysicsWallah)tiruchirappalli, tamil nadu, in
    Work from Home with PhysicsWallah (PW)!.Be part of India’s fastest-growing EdTech revolution!.PhysicsWallah (PW) is India’s lifelong learning partner, democratizing education across the country wit...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Speech Recognition Consultant

    Speech Recognition Consultant

    Sony Research IndiaTiruchirappalli, IN
    Sony Research India is driving cutting-edge research and development in various locations around the globe, including laboratories in Japan, the United States, Europe, and Asia.We endeavor to creat...Show moreLast updated: 20 hours ago
    • Promoted
    • New!
    Rehab Therapy Planning Consultant

    Rehab Therapy Planning Consultant

    Strategic Ventures-inTiruchirappalli, IN
    Scope of Work : Only Therpaist who have exposure to IT Systems, Process Consultants and clincial work flows can apply.Integrated Therapy Planning Software (Neuro / Physical Rehab).WHO Rehabilitation 2...Show moreLast updated: 20 hours ago