Product Manager – Enterprise AI Operations & Observability

JOB DESCRIPTION

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Product Manager – Enterprise AI Operations & Observability

Department : Tech@Lilly

Location : Hyderabad, India

Position Type : Full-Time

Level : P4

Position Summary

Eli Lilly is seeking a highly accomplished and strategic technology leader to head our Enterprise AI Operations (AIOps) and Observability functions. This pivotal role is responsible for defining, implementing, and optimizing operational frameworks, platforms, and processes that ensure the reliability, performance, scalability, and security of AI / ML systems and the broader enterprise technology landscape. The ideal candidate will bring deep expertise in AI / ML lifecycle management, enterprise observability, and automation, with a proven track record of building and leading high-performing teams in complex, large-scale environments. They will also partner closely with the AI Ops Architect to co-develop and execute a cohesive strategy that delivers measurable value across the organization, ensuring alignment between architectural vision and operational excellence.

Key Responsibilities

Strategic Leadership & Governance

• Develop and execute a comprehensive strategy for enterprise AI operations and observability aligned with business and technology goals.
• Establish governance frameworks, standards, and best practices for AI / ML deployments and enterprise observability.
• Ensure compliance with regulatory, security, and operational requirements.

AIOps & MLOps Maturity

Enterprise Observability

Tooling, Platform Management & Automation

Operational Resilience

Performance & Reliability Optimization

Team Leadership & Enablement

Cross-Functional Collaboration

Budget & Vendor Management

Qualifications

Required

Preferred

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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