Technical Support Analyst

Job Description

Job Description : Technical Support Executive (Hyderabad Office US Support)

About the Role

We are seeking a proactive and detail-oriented  Technical Support Executive  to join our Hyderabad office. In this role, you will provide application and technical support to our US-based clients, ensuring timely issue resolution, seamless customer experience, and high service quality. This position requires excellent communication skills, strong problem-solving abilities, and the flexibility to work in  rotating shifts  to support US time zones.

Key Responsibilities

Technical & Application Support

• Provide Level 1 / Level 2 technical support for software applications and platforms used by US clients.
• Troubleshoot application issues, system errors, login problems, integrations, and performance concerns.
• Analyze logs, replicate customer issues, and document findings for engineering teams when required.
• Diagnose and resolve technical queries via email, chat, or remote sessions.

Customer Interaction & Service Excellence

Incident & Ticket Management

Documentation & Process Adherence

Requirements

Required Qualifications & Skills

Preferred Skills

Work Location

Hyderabad (On-site)

Support for  US Clients

Rotating Shifts (including night shifts)

Role :   Technical Support - Voice / Blended

Industry Type :   IT Services & Consulting

Department :   Customer Success ,  Service & Operations

Employment Type :  Full Time, Permanent

Role Category :  Voice / Blended

Education

UG :  Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred key skills

Technical Voice ProcessTechnical SupportInternational Technical Support

Requirements

We are seeking a proactive and detail-oriented Technical Support Executive to join our Hyderabad office. In this role, you will provide application and technical support to our US-based clients, ensuring timely issue resolution, seamless customer experience, and high service quality. This position requires excellent communication skills, strong problem-solving abilities, and the flexibility to work in rotating shifts to support US time zones.