Delivery Coach

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The Delivery Coach enables Hives and Squads to deliver high quality, right first-time impact from our investment spend by driving delivery certainty and sustaining delivery practices on the ground to increase delivery predictability and delivery health.

The Delivery Coach ensures continuous improvement and outcomes in relation to speed, quality, execution certainty, efficiency, employee experience, and other key results as defined.

You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned.

To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e.

"canary in the coalmine", (2) mastery of data and insights to analyse and frame delivery performance issues i.e.

"problem finding", (3) leadership to drive solutions at multiple levels, and (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence leaders and teams

Key Responsibilities

Strategy

• Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results, improvement of KPIs and realizing efficiencies in alignment to the scorecard.
• Work directly with the business on the delivery pipeline to identify and remove bottlenecks, increase delivery predictability, and improve consistency and effectiveness of discovery & delivery health.
• Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions.
• Ensure proactive review and adoption of SC's product operating model including the fundamental principles of build and maintain.

Business

80% completion of work in a quarter.

Processes

People & Talent

Transformation outcomes aligned with business scorecard.

Risk Management

constraints to productivity, quality, early risk mitigation, and continuous delivery of value.

Governance

Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them.

Key stakeholders

Qualifications

Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.

Skills and Experience

Product Ways of Working Expertise

Product ways of working involves guiding teams and leaders in adopting

and maturing a product-centric delivery approach.

This includes fostering product culture, focus on product strategy, enabling product teams, driving good product discovery, data0driven decision making and embedding continuous improvement.

This skill requires principles, frameworks and coaching techniques to drive a collaborative process of discovering, building, and maintaining our products, platforms, channels, and services.

Delivery Performance Improvement Expertise

Focused on enhancing the efficiency and effectiveness of the delivery processes via data-backed insights.

Ability to identify areas for improvement on Software Delivery (DtW) using data, develop and implement solutions, and monitor and evaluate the effectiveness of those solutions over time. It involves a commitment to ongoing learning and development, as well as a willingness to adapt and change in response to feedback and changing circumstances. Ability to identify areas for improvement on Product Discovery (LuW) using data, develop and implement solutions, and monitor and evaluate the effectiveness of those solutions over time.

Change Activation Expertise

Expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies. Co-create, mobilise people by bringing them together into

change agenda and embed change.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.