Customer Service Specialist

Company Description

MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects across residential, commercial, and industrial sectors. Committed to quality, safety, and sustainability, MAHTO blends skilled craftsmanship with innovative techniques to transform visions into reality. We strive to foster lasting partnerships built on integrity and professionalism.

Role Description

This is a full-time remote role for a Customer Service Specialist at MAHTO. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, managing phone interactions with proper etiquette, and delivering exceptional customer service. The role also involves enhancing the overall customer experience and addressing any inquiries or concerns.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette skills
• Ability to ensure Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the construction or home building industry is a plus
• Bachelor's degree in Communications, Business, or related field is preferred