CRM System Specialist

Role description

The goal of the CRM System Specialist is to support the development and constant improvement of the global CRM platform. CRM System Specialist works in close cooperation with CRM Business Owner, Group IT, ERP and Data Warehouse. This position is part of the newly created global CRM Competence Center, which is located in Poland.

Your main challenges

• Perform daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, error analysis)
• Support the CRM system support during subsequent implementation phases and daily functioning within the scope of designated areas.
• Establishing relationships with other company departments involved in the CRM project
• Ensuring integration of CRM with ERP systems through cooperation with internal and external owners of business processes
• Providing second level support through a system of complaints in related areas
• Coordination of administrative activities in the CRM system
• Establishing a documentation technique to maximize the coherence of CRM data and optimize data flow
• Checking the correctness of data entered into the system and participation in the creation of technical means and organizational culture aimed at maintaining these data in a fixed order
• Support for new users and existing users in the scope of new functionalities of the CRM system
• Management of security and authorization problems

Authorization :

What we look for