No longer accepting applications
Customer Support Executive (High Salary)
ZokoBengaluru, Karnataka, India22 hours ago
Job descriptionExperience : Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment. Communication Skills : Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. Customer Focus : Strong customer-first approach with a passion for delivering exceptional service and satisfaction. Triage Skills : Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. Tech Curiosity : Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. Team Collaboration : Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. Adaptability : Quick learner who can stay updated on product features and adapt to a fast-paced environment. Support Tool Experience : Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).
The Role
As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You'll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.
About Us
At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.
Roles and Responsibilities
- Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
- Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
- Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
- Build strong customer relationships by understanding their needs and delivering tailored solutions.
- Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
- Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
- Stay updated on product features and updates to provide accurate and up-to-date assistance.
What are we looking for
How to apply :
Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we'll shortlist candidates for the next stage.
Take the interview by clicking here - https : / / beta.app.goodfit.so / jobs / zoko / Support-Agent?id=Y3X8tv-u
Create a job alert for this search
Customer Support Executive • Bengaluru, Karnataka, India
Related jobs
- Promoted
Customer Support Executive (D2C)
TriplespeedBengaluru, Karnataka, India Triplespeed is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started.We’re building profitable, direct-to-consumer brands at speed, and we’re looki...Show moreLast updated: 13 days ago
- Promoted
Customer Support Executive
TransportSimpleBengaluru, Karnataka, India We are seeking an experienced Customer Support Executive to assist our expanding customer base.Solve queries via calls, chats & emails in .
Troubleshoot product issues and guide customers through so...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Scry AIhosur, tamil nadu, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
PluginHiveBengaluru, Republic Of India, IN Customer Support Executive (B2B SaaS Support).At PluginHive (Solvilor Technologies Pvt Ltd).Shopify, WooCommerce, and AdobeCommerce.
Our apps integrate with global carriers like.FedEx, UPS, Delhiver...Show moreLast updated: 14 days ago
- Promoted
Field Sales Engineer
Hakke Industries Pvt LtdBangalore Rural, Karnataka, India We are seeking a dynamic and results-driven.The ideal candidate should possess strong technical knowledge in mechanical systems and a passion for sales and customer interaction.Identify and develop...Show moreLast updated: 21 days ago
- Promoted
Customer Support Executive
GoKhanaBengaluru, Karnataka, India About GoKhana - ToBox Ventures Pvt Ltd : .GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria.Bringing tog...Show moreLast updated: 13 days ago
- Promoted
Customer Support Executive (B2B SaaS Support)
PluginHiveBangalore Urban, Karnataka, India Customer Support Executive (B2B SaaS Support).At PluginHive (Solvilor Technologies Pvt Ltd).Shopify, WooCommerce, and AdobeCommerce.
Our apps integrate with global carriers like .FedEx, UPS, Delhive...Show moreLast updated: 17 days ago
- Promoted
Customer Support Executive
TPBengaluru, Karnataka, India Role : Customer Support Executive.Graduate candidates are eligible.Perks for Outstation Candidates : .Relocation bonus eligible after 90 days of joining.
Interested Candidates can contact : .Show moreLast updated: 13 days ago
- Promoted
Customer Service Representative
TPhosur, tamil nadu, in International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
Onboard Aero Consultant Pvt Ltdbangalore, karnataka, in Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries.
We are now seeking a proactive and customer...Show moreLast updated: 18 days ago
- Promoted
Customer Support Executive
ZokoBengaluru, Karnataka, India As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully.
This role is exclusively focused on chat suppo...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
TechnodysisBengaluru, Karnataka, India Role : Customer Support Executive (Inbound Calling Process) Location : Bangalore (White Field) - Work From Office Transportation : Will be provided by the company Experience : 1 - 3 years in Custome...Show moreLast updated: 8 days ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionshosur, tamil nadu, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
Buyers - P2p
Tata ElectronicsKolar, Karnataka, India Title of the position : Buyer Executive.Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components.Tata Electronics (a who...Show moreLast updated: 21 days ago
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYShosur, tamil nadu, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 9 days ago
- Promoted
Customer Support Executive
TriplespeedBengaluru, Republic Of India, IN Triplespeed is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started.We’re building profitable, direct-to-consumer brands at speed, and we’re looki...Show moreLast updated: 12 days ago
Customer Support
CodeyoungBangalore, Karnataka, India Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty.Their job is to work closely with customers to ensure they are satisfied with the ...Show moreLast updated: 30+ days ago