National Retail Operations Manager, Planet Fashion

Tapping Business potential for the Region

• Footfall generation- Prepares a quarter wise footfall generation activity plan for the stores. Ensures that every store gets appropriate support
• Create Store business plan in consultation with RBMs and team. Co-ordinate with HO to ensure appropriate support for execution.
• Competition Analysis- Analyses the competition information to build up a picture of competition strategy. Identifies emerging opportunities / threats due to competition action. Recommends action to benefit from the emerging trend.
• Business development Visits & gives final opinion on B / C sites, filters lead from RBMs for further development, anchors the relationship with RBD local representative.

Franchisee Management

• Manages the relationship with the franchisee from a business point of view.
• Manage conflicts

SOP Compliance

• Monitors the RRM and the audit reports. Picks up reoccurring trends at the stores

Merchandize Management

• Monitors the RRM reports and the audit reports. Picks up reoccurring trends at the stores
• To liaise with the Buying and Merchandising teams regarding the supply of stock in the Regions to maximize stock potential,

VM

• Monitors the effectiveness of VM arrangement at outlets and recommends changes
• To ensure that the visual presentation of all stores represents the brand image,

Marketing

• To support the delivery of all marketing campaigns

Store Operations

• Analyze quality of store opening, study delay patterns if any.
• Monitor operations & Ensure compliance adherence with respect to Cash management, Stock Management, Cost management. Suggest changes to the process as and when required to ensure 100% compliance.
• New Store opening- Design the store launch plan and monitor the launch / opening process. Monitor new store performance with required handholding for first 3 months.
• To identify underperforming stores and develop a business plan to address and manage issues effectively

Competitive edge

• To encourage RBMs to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward
• To encourage managers to identify trends and make suggestions to improve and enhance product performance to drive brand achievement, Understanding Consumer needs
• Information Collection- Monitor CRM registration rates, analyze patterns to ensure high registration rates, consumer behavior to information sharing.
• Information Analysis- Suggest ways for better customer service. Give customer insight to the stores for business improvement at store level. Ensure understanding of consumer trend to the RBM and store teams.
• Develop rapport with top customers (approx 5) of every store.
• Agency Management : To collaborate with various agencies for in customer engagement, store launches, CRM campaigns and analytics, negotiate on contracts and ensure right insights from data

Skills Required

Receivables Management