City Head - MumbaiConfidential • Mumbai, India

City Head - Mumbai

Confidential • Mumbai, India

1 day ago

Job description

This role is with one of our portfolio companies.

You will own the end-to-end management of building our supply, overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality supply, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution.

Position Summary : As City Head, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.

Key Responsibilities :

Build & Scale Expert Supply

Drive onboarding of trained and verified supply.
Leverage local hiring channels, community partnerships, and referral networks
Ensure a steady pipeline to meet dynamic market demand

Own Training & Quality.

Monitor performance and enforce service quality benchmarks

Implement continuous retraining and quality improvement initiatives

Ensure Operational Excellence

Track key operational metrics : order fulfillment, cancellations, turnaround time

Solve on-ground issues with speed and creativity

Continuously improve delivery processes and SOPs

Lead & Manage Teams

Hire, manage, and mentor field operations associates and city managers

Build a high-trust, high-accountability culture

Motivate teams around targets and customer satisfaction

Optimize Cost & Efficiency

Monitor operational costs and optimize unit economics

Identify and reduce inefficiencies, leakages, and wastage

Collaborate with central teams (Tech, Product, Supply Chain) for improvements

Drive Local Strategy & Growth

Localize and adapt playbooks for your city's unique context

Launch growth experiments and new initiatives

Report insights and performance to leadership regularly

Requirements :

8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup.

Strong leadership and team-building skills; prior experience managing large field teams preferred.

High bias for action and a data-driven approach to decision-making.

Excellent communication and people management abilities.

Comfortable with ambiguity and fast-paced environments.

High proficiency in using data and analytics to solve complex business problems.

Skills Required

Field Operations, Supply Chain, Logistics

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City Head • Mumbai, India