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Archer Technical Support Engineer

Archer Technical Support Engineer

DG Liger ConsultingGurgaon
18 days ago
Job description

Role Title : Archer Technical Support Specialist

Key Responsibilities :

  • Provide day-to-day technical support and troubleshooting for RSA Archer modules (IT Risk, Issues Mgmt, Bottom-Up & Top-Down Risk Assessments, Loss Event, On-Demand Applications).
  • Manage data import / export operations (scheduled & ad hoc batch jobs) using CSV, Excel, XML / JSON, JDBC / ODBC connectors.
  • Build and modify reports and dashboards tailored to compliance, risk management, and business needs.
  • Perform monthly health checks covering performance optimization, system configuration reviews, and availability assurance.
  • Deliver periodic user training sessions to improve adoption, efficiency, and effective use of Archer.
  • Maintain documentation of support issues, fixes, and system changes.
  • Ensure compliance alignment in reporting and system configuration.

Skills & Qualifications :

  • 3 - 5 years experience with RSA Archer Administration & Support.
  • Strong knowledge of Archer Data Feeds, Reporting Framework, and Access Control.
  • Hands-on experience in batch job scheduling, performance tuning, and data integrations.
  • Ability to conduct user training sessions and develop user-friendly guides.
  • Strong communication skills for stakeholder and vendor coordination.
  • Knowledge of GRC solutions is a must.

    • (ref : hirist.tech)

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