State Head - Store Operations

Job Description

About the Role

The State Head will architect and scale Apna Mart’s entire operations function—from store setup to 15‑minute delivery execution—ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.

Key Responsibilities

• Lead rollout of new franchise stores, warehouses, micro‑fulfillment centers across target cities
• Develop standard playbooks for onboarding, training & auditing franchisees
• Ensure readiness to support expansion to 1,000+ stores within 12 months
• Design and manage fulfillment network for 15‑minute delivery promise
• Optimize inventory holdings to minimize stock outs and waste
• Streamline order‑to‑delivery workflows, including last‑mile logistics
• Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards
• Identify process gaps, lead Lean / Six Sigma initiatives for efficiency gains
• Continuously iterate to reduce operational costs and maintain service quality
• Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth & inventory strategies.
• Forge and manage partnerships with suppliers, delivery providers, and local vendors.
• Own budgeting, forecasting, P&L for operations segment
• Ensure compliance with all health, safety, labor regulations
• Implement cost discipline and operational audits
• Present weekly / monthly performance reports to C‑level and investors
• Actively participate in strategic planning, expansion roadmap, and fundraising prep

Qualifications & Experience