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Guest Service Associate FO
Guest Service Associate FOAccorHotel • Hyderabad, Telangana, India
Guest Service Associate FO

Guest Service Associate FO

AccorHotel • Hyderabad, Telangana, India
8 days ago
Job description

Primary Responsibilities

  • Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Operational Management

  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift smooth professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Qualifications : Profile

    Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Fresher or Minimum 6 months to 1 year of relevant experience
  • Excellent reading writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times
  • Remote Work : No

    Employment Type : Full-time

    Key Skills

    Anti Money Laundering,Electro Mechanical,General Insurance,AECOM,Export Sales,Accident Investigation

    Experience : years

    Vacancy : 1

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    Guest Service Associate • Hyderabad, Telangana, India

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