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Operations Project Manager

Eternia (formerly SmartClean)Ranchi, Republic Of India, IN

7 days ago

Job description

About Us

We are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management . Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia , we are transforming how buildings operate with cutting-edge IoT technology.

Role Overview

We are seeking a dynamic Technical Operations Manager to lead our IoT Deployment, Installation, and Field Operations teams across multiple geographies in Asia. The ideal candidate will have a strong background in IoT operations, field service management, and operational excellence . This role requires a blend of strategic planning, team leadership, and process optimisation to ensure smooth execution of large-scale deployments and ongoing field service support.

Key Responsibilities

1. IoT Deployment & Installation Oversight

Lead the end-to-end deployment lifecycle of IoT solutions, including planning, installation, configuration, and go-live .
Work closely with engineering, product, and customer success teams to ensure seamless execution.
Develop and enforce installation standards, quality control measures, and best practices for field teams.

2. Field Operations Management

Build, train, and manage a distributed team of field engineers and technicians across multiple locations.

Establish SOPs, workflows, and escalation processes to ensure efficient on-ground execution.

Optimize resource allocation and workforce planning for on-time project completion.

3. Vendor & Partner Coordination

Work with third-party installation partners, contractors, and facility managers to scale operations.

Develop strategic partnerships to enhance service delivery capabilities.

Negotiate SLAs and ensure vendor compliance with quality and service standards.

4. Operational Excellence & Continuous Improvement

Drive process automation, efficiency improvements, and cost optimization for deployments.

Implement KPIs, reporting dashboards, and performance tracking for operational success.

Identify and resolve bottlenecks, risks, and inefficiencies in field operations.

5. Customer & Stakeholder Engagement

Act as the primary operational point of contact for enterprise clients during installations.

Collaborate with customer success and technical support teams to ensure post-deployment service excellence.

Provide insights and recommendations to product teams based on field feedback and operational challenges.

Qualifications & Skills

Must-Have :

✅ 5+ years of experience in IoT operations, deployment, or field service management (preferably in PropTech, Smart Buildings, or Facility Management).

✅ Proven expertise in scaling field teams, optimizing operations, and managing multi-location deployments .

✅ Strong understanding of IoT hardware, networking, cloud platforms, and installation processes .

✅ Experience with project management, logistics planning, and vendor management .

✅ Hands-on experience with operations tools, CRM, and field service management software .

✅ Excellent leadership, problem-solving, and stakeholder management skills.

Preferred :

➕ Prior experience working in PropTech, Smart Buildings, or Facility Management solutions .

➕ Knowledge of IoT protocols (MQTT, Modbus, BACnet), edge computing, and AI-driven analytics .

➕ Exposure to regulatory and compliance standards for IoT deployments.

➕ Experience in managing operations across multiple countries in Asia .

Why Join Us?

🌏 Work on cutting-edge IoT solutions that transform the future of smart buildings.

🚀 Lead and scale field operations across Asia for enterprise clients.

💡 Collaborate with a world-class team of engineers, product leaders, and business strategists.

📈 Competitive salary, growth opportunities, and impact-driven work culture .

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Operation Manager • Ranchi, Republic Of India, IN