Intune SME

Role : Intune / Auto pilot SME

Desired Experience Range : 7-12years

Location of Requirement Pune

Desired Competencies (Technical / Behavioral Competency)

• Excellent communication skills, handling customers and matching the pace
• Understanding of EUC role, leadership skills
• Innovation ideas and automation opportunities in EUC
• Best Practices on improving / stabilizing EUC Operations
• Must have a good experience in Image Management
• Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM / SCCM
• Auto-pilot, Patch Management, Operating System Deployment (OSD / MDT), Software Distribution & Hardware / Software Inventories.
• Expertise in maintaining and troubleshooting the Windows (client and server) operating system.
• Strong knowledge of Windows (client and server) operating systems.
• Understand Active Directory administration with emphasis on organizational units, group policy and client interaction / security.
• Scripting experience in PowerShell is a plus. Image Management
• Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
• Experience with managing iOS, Windows & Android devices in a Global environment.
• Generate reports and share with stakeholders
• Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management
• Process knowledge on ITIL
• Managing Team members and helping on their career aspirations
• Project Management experience a plus
• Assessment of customer's environment prior to migration.
• Project plan development
• Methodical approach to problem solving and resolution
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Exposed to best practice design & Implementation methodology
• Willingness to proactively provide input for improvements
• Experience with Problem and Change Management processes and applications
• Excellent written and verbal communication skills.
• Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated

Responsibility of / Expectations from the Role

1 Publishing the customer required reports - Daily, Weekly, Monthly, Quarterly

2 Identify the Risk and issue, action and mitigation plan

3 Identifying the area of improvements and execute them with customer approval

4 Proven People Management skills