General Manager – Operations

About Gappe

We’re building India’s first scalable, process-driven gol gappe brand — clean, consistent, and rooted in street food culture. Our mission is to bring structure, hygiene, and daily control into one of India’s most loved yet unorganised food categories. By combining the flavour of the streets with the discipline of QSR systems, we’re setting out to build a brand that can scale — across Delhi NCR and beyond.

Role Overview

We’re looking for a General Manager – Operations to lead the setup and day-to-day functioning of our central kitchen and food cart network .

This is a hands-on leadership role that requires a mix of operational expertise, process thinking, and people management. The ideal candidate has experience building new kitchens, creating SOPs from scratch, training on-ground teams, and ensuring seamless daily execution .

You’ll be on the ground — launching carts, optimising systems, and ensuring every Gappe unit runs with the same consistency and hygiene standards.

Key Responsibilities

• Set up and manage the central kitchen – Oversee machinery installation, workflow design, and hygiene protocol implementation.
• Create, document, and enforce SOPs – Establish detailed standard operating procedures for kitchen operations, procurement, dispatch, and on-ground service.
• Lead on-ground operations – Supervise daily kitchen processes (portioning, packaging, dispatch), and ensure carts operate efficiently and consistently.
• Train and develop staff – Build a structured training system for kitchen and cart staff to ensure hygiene, service, and process discipline.
• Oversee procurement, inventory, and logistics – Coordinate with the procurement lead to maintain stock accuracy and minimise waste.
• Drive performance metrics – Track key indicators like daily sales, wastage, downtime, and customer feedback, ensuring continual improvement.
• Build and lead teams for growth – Hire and mentor leads for procurement, QC, culinary, and training as the brand scales.
• Ensure compliance – Maintain strict adherence to FSSAI norms and other regulatory standards.
• Optimise and replicate – Use pilot learnings to build scalable playbooks for expansion across multiple markets and zones.

Requirements

What We Offer