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Ticketing Consultant (Back Office)

Ticketing Consultant (Back Office)

ConfidentialNavi Mumbai, Mumbai, India
5 days ago
Job description

Sr. Ticketing Executive / Travel Consultant, you'll play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries.

Key Responsibilities

  • Manage international and domestic ticketing through Sabre and Amadeus systems.
  • Handle ADM, exchanges, refunds, and reissuances accurately and efficiently.
  • Ensure all bookings comply with airline and company policies.
  • Provide prompt and professional customer service to clients and partners.
  • Coordinate with internal departments for smooth travel operations.
  • Monitor and maintain data accuracy in booking and reporting systems.
  • Support quality control checks and assist with audit-related requirements.

Required Skills & Qualifications

  • Minimum 6 months of experience in the travel or airline domain (corporate or agency).
  • Proficiency in Sabre or Amadeus GDS platforms (hands-on ticketing experience mandatory).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail with the ability to multitask in a fast-paced environment.
  • Knowledge of ADM processes, reissues, and fare rules.
  • Comfortable with assessments : SHL (Svar & Writex) and GDS skill evaluation.
  • Why Join Us

  • Opportunity to work with global clients and travel partners.
  • Collaborative, supportive, and growth-focused work culture.
  • Training and upskilling opportunities in advanced GDS systems.
  • Competitive salary based on experience and expertise
  • Feel free to call us if you have any doubts 8271273330

    Skills Required

    Sabre, Amadeus

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    Back Office • Navi Mumbai, Mumbai, India

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