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Process Trainer / International BPO

Process Trainer / International BPO

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Greeting from Sagility!!..

Huge hiring for Process Trainers..

Job description :

  • Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules
  • Plan and implement an effective training curriculum
  • Prepare hard copy training materials such as presentations, video module
  • Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress

Job Requirements :

  • Must have experience in training multiple and large batches
  • Should have a clear understanding of the Trainer role and must have Proven Coaching abilities
  • Should have strong exposure on TNA / TNI
  • Experience in creating and developing training content such as modules and process SOPs

    • Mandatory Skills :

  • Ideal candidature should have over all 4+ years of experience.
  • Mandatory experience as process trainer on paper should be from the background of international Voice.

    • Desired profile :

  • Excellent communication, presentation, and interpersonal skills.
  • Proven ability to build and maintain strong and effective customer and internal relationships
  • Well versed in Soft Skills and training methodologies
  • Knowledge of US culture
  • Solid knowledge of the latest corporate training techniques
  • Client Management skills
  • Good with MS Office (Excel, Word & Power point)
  • Excellent time management and organizational skills
  • Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment

    • Qualifications and Education and Mandatory Requirements :

  • Bachelor's degree is must.
  • Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks
  • Excellent facilitation, coaching (both in the virtual and F2F environment)
  • Should have good exposure on MS Excel, word and PowerPoint
  • Should have excellent English communication skills and facility skills
  • Should be flexible to work in the shifts.

    • Two Way Cab.

    Looking for Immediate joiners.

    Interested candidates can share their profile to below mentioned mail ID.

    [HIDDEN TEXT]

    Thanks & Regards,

    TA Team

    Sagility

    Role :   Teaching & Training - Other

    Industry Type :   BPM / BPO

    Department :   Teaching & Training

    Employment Type :   Full Time, Permanent

    Role Category :   Teaching & Training - Other

    Education

    UG :   Any Graduate

    Skills Required

    Process Training, AHT

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