Global Sales and Customer Engagement Specialist

Job Mode : Work From Office

Location : Bangalore

Shifts : Rotational / 5-day week

Job Type : Full-time

Salary - Best-in-class salary + performance incentives

A well-established organisation with a strong global footprint is looking for clear, confident communicators who enjoy connecting with people and making a real impact.

In this Voice-heavy contact centre role, involving Inbound Customer Queries and Outbound Lead conversions, you’ll deliver thoughtful customer interactions and help drive sales outcomes through genuine relationship-building. You’ll play a key role in creating positive experiences and long-term value for every client you engage with.

What You`ll Do :

• Handle customer queries and escalations with professionalism, empathy, and ownership.
• Lead service recovery conversations and build long-term trust.
• Convert qualified leads through clear, consultative communication.
• Engage existing customers for upsell and cross-sell opportunities.
• Track, Report conversion and Engagement metrics, ensuring customer satisfaction remains central.

What we’re looking for :

Why this role :

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