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Citrix Virtual Desktop

Citrix Virtual Desktop

Tata Consultancy ServicesBengaluru, Karnataka, India
2 days ago
Job description

Greeting from TCS

Technical Tasks / Activities :

  • Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.
  • Installation / configuration / managing XenDesktop farm (latest version 7.x)
  • Advanced - Should be managing Xen Server farm at multiple sites.
  • Creation of Citrix VM / Clone providing them via provisioning server
  • Backup / hot fix installation on XenServer
  • Handle & Monitor Netscaler, Cloud Connectors, Storefront Servers.
  • Manage Published VDI solution through Apache Cloudstack.
  • Publishing applications\Desktops via Citrix DaaS
  • Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
  • Build / test Citrix / WTS software packages based on SAP release cycles
  • Publish, update and support Citrix / WTS software packages
  • Apply common updates on Published Apps
  • Support and maintain test & production environment
  • Support and maintain all scripts / settings that are used in the environment
  • Build / deploy / decommission virtual servers (IMAC activities)
  • Provide access to the environment via predefined groups in SAP directory services
  • Perform evaluation and testing of any new Citrix client
  • Perform periodic and emergency systems maintenance including patching.
  • Coordinate with third-party suppliers and SAP internal departments on related support activities.
  • Support multi-cloud platforms.
  • Review the SCOM alerts
  • Proactively monitor all the critical applications\Desktops every six hours

Process Expectations :

  • Follow agreed processes and procedures for ticket resolution.
  • Have a pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact / help team members / cross functional teams to achieve faster issue resolution
  • Follow / improve SLA resolution timings.
  • Adhere to incident, problem and change management processes.
  • Participate in team meetings as per the agreed governance model.
  • Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
  • Participate and contribute in continual service initiatives / improvements.
  • Assist operation line manager in meeting program objectives.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to shift timings and complete the assigned tasks
  • Hand-off pending issues / tasks to in-coming shift with all details, as per the defined process
  • Act as a backup resource, as / when needed.

    • Pre-requisites :

  • Required Experience & Skillset :
  • For E2 level More than 5 years of relevant Experience in IT with a minimum 3 years in Citrix administration
  • Experience in working in a large organization with globally distributed personnel, functions and operations.
  • Software Industry experience strongly preferred.
  • Expert knowledge of :
  • Citrix Vitual Desktop and Apps on Xenserver / VMWare
  • PVS (Provisioning Services)
  • StoreFront
  • NetScaler
  • Citrix Cloud
  • MS Windows platforms widely deployed in the market and still current
  • Good to have Knowledge of :
  • SCCM / Intune
  • Active Directory
  • SCOM
  • PowerShell
  • Storage
  • Network
  • HPE Synergy Blade Servers
  • Desired :
  • Basic knowledge of MS SQL
  • Certification in Citrix is an added advantage
  • Good knowledge of administration of NetScaler & StoreFront
  • Troubleshooting Citrix based problems with good understanding of fundamentals
  • Open to work in 24 / 7 support shifts, as per operational requirement.
  • Ability to plan and execute patch plan for SQL server
  • Experience with ITIL processes especially incident, change and problem management
  • Ability to think independently and can find solutions to complex issues from different sources
  • Coordinate with various teams for the daily operations, plan and execute scheduled activities.
  • Willingness to learn new skills and technologies.
  • Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
  • A keen eye for detail and a result driven approach
  • Effective analysis : Ability to listen, analyze and summarize.
  • Ability to work in stressful situations. Conflict management skills is a plus.
  • Customer and team-work oriented.
  • Outstanding communication skills. Excellent English written and oral communication skills
  • Relevant Certification in Citrix Virtual Apps & Desktop (Good to have)
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    Desktop • Bengaluru, Karnataka, India