Account Support Associate (US Shifts)

As an Account Support Associate, you&aposll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.

You&aposll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships.

Work Location : Hybrid; Office Lcoation : Andheri / Malad

Key Responsibilities :

• Account Manager Support : Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information
• Pricing Management : Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders
• Purchase Order Execution : Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables
• Cross-Team Coordination : Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively
• System & Data Management : Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs
• Invoicing & Documentation : Prepare invoices, maintain records, and follow up on pending payments or clarifications
• New Request Handling : Log and coordinate new project requests from Account Managers, ensuring timely kickoff
• General Administration : Support day-to-day operational and administrative requirements to ensure smooth workflow

Requirements

Bonus Points If You...

Expedited Application Process : After applying, send a brief email (max. 150 words) to [HIDDEN TEXT], with Subject Line : "Application for Account Support Associate : ​Candidate Name" clearly outlining why you&aposre an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, et c

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Skills Required

google sheets , zendesk, Excel