Assistant Front Office Manager

Position : Assistant Manager, Front Office

Company : Svenska Design Hotels, a European chain of boutique hotels from Sweden

Location : 5-star Luxury Hotel in Kakinada, Andhra Pradesh

Salary : Rs. 3.00 to Rs. 3.60 lakhs per annum

Qualifications : Degree / diploma in Hotel Management

Experience : Min. 7 years front office experience in hotels essential, with min. 2 years as supervisor

Language Skills : Proficiency in English (essential) and Telugu (desirable)

ROLE & RESPONSIBILITIES

• Maximize Revenues : Drive revenues with corporate clients as well as through online platforms, apart from upselling and cross-selling to guests
• Lead Front Office Team : Supervise, train, and motivate staff to deliver high-performance service with strong sales orientation
• Enhance Guest Experience : Ensure personalized, seamless check-ins / check-outs and handle guest concerns with empathy and speed
• Operational Efficiency : Oversee smooth front desk operations, ensuring accuracy in reservations, billing, and guest communications
• Brand & Service Standards : Maintain highest standards of service while ensuring robust reporting and adhering to company SOPs
• Cross-Department Coordination : Work with Sales, Marketing, and Housekeeping to align on occupancy targets and guest satisfaction

Apply to [HIDDEN TEXT] with your resume and current / expected compensation

Skills Required

Hotel Management, Sales Orientation