Job Overview
You will lead the successful deployment of our unique and highly configurable solution for clients and partners. This role is critical to ensuring high-quality, timely project delivery with a strong emphasis on customer satisfaction, efficiency, and long-term scalability.
You will serve as the primary point of contact during implementation, overseeing the project lifecycle from requirements gathering to production go-live. With a mix of technical expertise, functional knowledge, and strong stakeholder management, you will ensure each implementation drives measurable value for our customers.
Key Responsibilities
- Techno-Functional Leadership : Lead and manage the end-to-end implementation of functional workstreams, serving as a product and domain expert.
- Solution Design Ownership : Facilitate the design phase by sharing industry best practices, delivering product demonstrations, and developing functional design documentation.
- Advanced Configuration : Translate complex business requirements into tailored configurations within the platform. Collaborate with the technical team to ensure alignment and delivery on milestones.
- Deployment Management : Develop and execute detailed deployment and cutover plans, ensuring a seamless transition to production environments.
- Stakeholder Engagement : Build and maintain strong relationships with clients, internal teams, and external partners. Navigate and resolve complex stakeholder expectations.
- Clear Communication : Provide clear, concise updates to stakeholders at all levels. Communicate effectively across distributed, remote, and hybrid teams.
- Project Management : Manage enterprise-level implementations involving ERP / CRM integrations and multi-phase deliverables. Drive estimation, timeline adherence, risk mitigation, and governance.
- Executive Reporting : Present project status and KPIs to senior leadership through weekly program reviews and monthly steering committee (SteerCo) updates.
Required Skills & Qualifications
Domain Knowledge : Strong functional knowledge of VMS, Supplier Relationship Management (SRM), Supply Chain, HRTech and / or Procurement processes(P2P).Technical Expertise : Minimum 5 years of experience with B2B web-based software development, deployment, and configuration, ideally within enterprise environments.SQL & Database Proficiency : Working experience with SQL and other relational databases for configuration and troubleshooting purposes.Educational Qualifications : Bachelor's degree (BS / BA) in Computer Science, Procurement, or a related discipline. Foreign equivalent degrees are acceptable.Program Leadership : Proven success in managing large-scale implementation programs, particularly involving ERP / CRM integrations. Strong skills in project planning, execution, timeline management, and risk handling. Experience in implementing SaaS-based products is a strong added advantage.Stakeholder Management : Confident in managing both internal and external stakeholders with professionalism and poise.Communication & Mentorship : Excellent written and verbal communication skills. Ability to mentor and guide peers and junior team members.