Dev Ops Engineering III-SUPPORT SERVICES-Applications-CTB

Title : Observability Platforms and SRE Engg.

The Company : World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking insights across a wide spectrum of the major financial and banking markets.

The Team : You will be working with a team of highly seasoned set of Observability Platform and Site Reliability Engineers part of the Run-The-Bank initiative to deliver Engineering and Technology Operations Excellence for Kotak Banking Product Suite and associated delivery platform.

The Observability Platforms and SRE team is a group of experts developing, maintaining, scaling Observability Platform solutions, driving engineering and automation within the Banking Solutions platform and operation in onPrem and the cloud.

We are looking for a highly motivated individual to take on a role of a Observability Platform Engg. and SRE to help implement our platforms using Open-Source and Enterprise solutions, through IaC, automated operations and configuration management,bringing together observability, and engineering for architecture and operational excellence.

The role will have to develop, test, validate software and hardware systems that enable our Observability Platform. Coordinate the processes and tools to support site stability, resilience and performance of the banking system that is capable of supporting multiple business requirements across an array of technologies. The Engineer will work across Architecture, development, Infrastructure and vendor teams to deliver and support the Observability Platform and SRE guided processes and tools supporting the banking systems.

Impactfulness : The team has an opportunity to advocate and participate in building engineering services that are resilient, optimally monitored, alerted and capability to self-heal thorough reliability engineering practices using software and runbook automation tools to deliver world class banking and related content globally.

• . Observability Platform engineers will implement site-wide Observability solutions for metrics, logs, traces, alerting and monitoring to be used by development and business teams across the org to monitor their systems and applications. Site Reliability Engineering (SREs) is responsible for keeping all user-facing services, user journey and other Kotak production systems running smoothly.
• . Said engineers should be a match of software engineers and pragmatic system engineers that embed operational discipline with engineering principles, and mature automation and documentation to our operating environments and associated Kotak Code Base.
• . Said engineers would have expertise in systems (networking, operating systems, storage, etc), while implementing best practice guidelines for stability, availability, reliability and scalability while keeping the compute and cost factor optimal.
• . Kotak Platforms are critical applications that have unique used cases and challenges associated that would need to be optimized over time with re-engineering and revised tools and practices.

What's in it for you : / Role : An Observability Platform Engg and SRE is ultimately accountable for building, maintaining and scaling an Observability Platform that can be used by various systems across the Org. They are also accountable for system reliability, resiliency, scalability and reducing time to market by striving to improve end to end service and reduce technical debt. We seek leaders who are passionate about observability and system reliability to influence and drive the strategic platform mission and maturity.

Your mission will be to ensure our services are fast, highly available, and run efficiently through scaling optimally during peak business traffic and load. Your focus would be to solve production problems across the stack going up to the edge. Gain critical domain knowledge to effectively troubleshoot symptoms that impair health leading to performance degradation or service outages. The position requires the flexibility to take a holistic approach to troubleshooting and the ability to deep dive into core technical details working with various development, infra and vendor teams. Build automation tools and processes for system health and acceptance tests to validate changes in lower environment leading to production changes. The Systems Reliability Engineer will ensure the system is well instrumented and highly fault tolerant with proper metrics to report upon.

Key Leadership Responsibilities :

Basic Qualification s : 7+ years system & solutions engineering, software development, or technology operations background with 3+ years work experience working as a Systems Engineer, DevOps and / or SRE Roles.

Preferred Qualifications :

Responsibilities :

Performance Indicators : Observability Platform and Site Reliability Engineers have the following performance indicators :

Soft Skills : Communication is core to the success of this role

Evangelize adoption and use of tools, processes and technologies

Lead engagements to encourage collaboration within and across teams

Showcase roadmap and engagement model to relevant stakeholders through write up, teams groups and webinars

Documentation is core to maintain up to date information on use of tools, process and methodologies. [eg : wiki posts, Confluence write ups]

Create internal training programs for new staff and upskilling of existing team

Demonstrate humility, trust and transparency in the way we interact with individuals