Experience - Minimum 4+ years min in IAM only. Total IT Experience will be min 5+ Years.
Main Responsibilities
- Provision access for New Hires by creating AD accounts, application accounts, and Network Access.
- Process all off-boarding activities to ensure all accounts and Network access are disabled.
- Provide Network shared drive and folder access, ensuring the practice of least privilege.
- Create Mailboxes, Distribution Groups, Shared Mailboxes, and Resources in the Exchange Admin Console.
- Process access requests via the Service Now Access Management queue
- Troubleshoot and resolve any incidents pertaining to access requests / IAM tickets promptly
- Consultant / Contractor / Temp AD account extensions
- Ensure the confidentiality of sensitive information.
- Document and follow established IAM processes
- Educate Users on IAM processes.
- Assist with audit-related requests.
- Review, document, and adapt the IAM policies, procedures, standards, and guidelines as and when needed.
- Continuously find means and ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service.
Knowledge & Skills
Mandatory Experience with Active Directory requiredExperience with Exchange 2013 Administration Console preferredExperience with Azure Active Directory and O365 consolesExperience and strong understanding of Identity and Access controls principalsHands on Experience with Ticketing systems – Service Now experience a plusStrong attention to detail required, identifying gaps to established processes and follow upsAbility to use critical thinking skills to resolve processing issuesExcellent written and verbal communication.Ability to organize and prioritize in a fast-paced environment and take decisions on behalf of teamStrong cognitive, problem solving and customer service skillsExperience with troubleshooting VPN access issuesExperience with basic SIEM technology to identify basic level issues like account lock out, password resets etc.Administration of Trimble Accubid, SAP systems for User access.Experience with DUO 2-factor authentication or other application a plusExperience with basic Security & Compliance concepts, with an understanding of Best Practice, Least Privilege, and adherence to IT Policies.A Self-starter, Ability to be self-driven and be motivated to complete tasksAbility to work well both with a Team, and individually, good written and oral communication.Self-starter and self – driven attributes.Education / Experience Requirements :
BE (Bachelor of Engineering) / B Tech (Bachelor of Technology) or Graduation in Computer Science or related field.At least 4 years of prior experience in administering systems Identity access strongly preferred.