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DataStage Admin
ConfidentialBengaluru / Bangalore, India9 days ago
Job descriptionMonitoring (Queue / Application / Health check) ITIL Process adherence Daily / Weekly / Monthly Status Reports Ticket analysis report SOP creation for known errors and Service Requests Permanent fixes for repeat incidents / SRs Status updates to end users on their Incidents / SRs
Knowledge sharing on the existing platform for migration activities
Requirements
- Team will use the ServiceNow tool & Email Communication for ticket handing
- The support team will raise a service ticket for the email communication request from customer
- Wipro Offshore support team will support from 4 : 00 AM EST to 1 : 00 PM EST (2.30 pm IST to 11.30pm IST)
- Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth
- The team will provide extended support during the weekend / month end as needed. Associates required to work on weekends will be entitled to a corresponding amount of paid time off (PTO) on a weekday, typically at a 1 : 1 ratio, which can be taken at their convenience within a specified timeframe,
- with approval from Customer and Wipro manager
- Support team to follow the Customer holiday calendar
Skills Required
Servicenow, Itil
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Admin • Bengaluru / Bangalore, India