Patient Care Executive

Title : Patient Care Specialist

Note : This role involves speaking to the patients on video call / voice call / chat

Degree : A degree in any health / medical science / bio-related field

Location : Noida

Experience : 1-3 Years

Working Days : 6 Days (Sunday off)

Salary : 20-25k

Roles & Responsibilities

• Engage with paid HealthTick users to ensure they have a smooth, supportive, and positive program experience.
• Identify and resolve patient issues by coordinating with the relevant internal teams (coaches, tech, operations, etc.).
• Provide proactive support to paid users—checking in on their progress, preventing issues before they arise, and guiding them when needed.
• Offer customer support to unpaid users via calls and messages, ensuring their questions are answered clearly and politely.
• Maintain accurate records of user interactions, issues raised, and follow-ups to ensure continuity of care.
• Escalate critical concerns promptly to the appropriate team to avoid delays and ensure user satisfaction.
• Communicate in a warm, empathetic, and solution-oriented manner at all times, upholding HealthTick’s service standards.

Who we're looking for

To thrive at HealthTick, you’ll need a passion for helping people and a knack for making complex topics simple. Here’s what matters most :

About HealthTick

At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes / day. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that’s where you come in.

What's in it for you?