Manager, Product Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Product Enablement

The Global Product Enablement (GPE) team partners with Product Owners, Development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality and predictability. The team ensures product readiness, scaled onboarding and a best in class customer and employee implementation experience.

GPE is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.

Global Product Enablement ensure a simple and streamlined customer onboarding process by developing consistent and repeatable processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.

• Are you passionate about influencing technology and impacting what's next
• Do you want to gain a global perspective and exposure to new products and services
• Can you make the complex, easy and simple, using data to guide decisions
• Are you digitally savvy Are you knowledgeable in our Mastercard Core systems

Role & responsibilities

The role focuses on ensuring delivery readiness and global consistency for new and enhanced products. Key responsibilities include defining and documenting onboarding requirements, maintaining Studio and POGS compliance, and publishing implementation artefacts. The role acts as a primary liaison for cross-functional stakeholders, managing escalations and facilitating knowledge transfer to regional teams. Additionally, it drives process improvements and automation opportunities to reduce time-to-implement, while providing data-driven insights and leading regular reviews to enhance product performance and customer experience.

All About You

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Skills Required

Process Improvement, Automation