ServiceNow Data Migration Specialist

Job Description

As a Business Analyst, you will be responsible for supporting Order Management processes in ServiceNow.

You will act as the functional reference for data quality, migration, and process optimization. This includes defining and validating functional mappings and migration strategies.

Additionally, you will ensure data quality and consistency in key OM objects such as accounts, products, CIs, contacts, and contracts.

Your day-to-day tasks will involve collaborating with an international team to implement functional requirements and best practices.

• Act as the functional point of reference for the team in all data-related aspects of Order Management.
• Collaborate with SMEs to understand the current data model and define functional mappings.
• Define and validate data migration strategies, including extraction, transformation, and loading (ETL).
• Ensure the quality and consistency of migrated data, proposing improvements and best practices.
• Document functional processes and create reference guides for the development team.
• Monitor solution quality and correct usage of key OM data objects.
• Translate business needs into clear functional requirements for the development team.