Title : ServiceNow Solution Architect
Location : Singapore (Onsite)
Duration : 1 year plus
This a onsite position in Singapore, looking for someone who can relocate to Singapore.
Job Summary :
This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and / or modernize these applications.
The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.
The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), Strategic Portfolio Management (SPM). Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.
Core Responsibilities
Strategic Leadership
- Spearhead the development of ServiceNow enterprise architecture vision and
roadmap aligned with business objectives
Drive innovation through emerging ServiceNow capabilities including NowIntelligence, Process Optimization, and Integration Hub
Lead architectural decisions for complex, multi-workstream ServiceNowimplementations
Establish centre of excellence frameworks and governance models forsustainable platform growth
Solution Design & Implementation
Architect end-to-end ServiceNow solutions incorporating best practices insecurity, scalability, and performance
Design modern user experiences leveraging Next Experience UI, Mobilecapabilities, and Virtual Agent
Develop integration architectures using Integration Hub, Flow Designer, and APIframeworks
Implement AI-powered solutions using Now Assist, Natural LanguageUnderstanding, and Predictive Intelligence
Leverage ServiceNow's Hyperautomation capabilities including RPA Hub,Process Optimization, and Integration Hub
Technical Leadership
Guide implementation teams on architectural patterns, coding standards, andbest practices
Design scalable solutions using ServiceNow's Common Service Data Model(CSDM)
Architect cross-platform solutions integrating ServiceNow with enterprisesystems
Establish technical governance frameworks and platform standardsLead technical discovery workshops and architecture review sessionsInnovation & Continuous Improvement
Research and evaluate new ServiceNow features and capabilitiesDrive adoption of modern development practices including DevOps and AgileMentor team members on ServiceNow best practices and emergingtechnologies
Conduct regular architecture assessments and optimization reviewsRequired Qualifications
Experience
Enterprise IT experience with specifically in ServiceNow
architecture
Proven track record leading at least 3 large-scale ServiceNow implementationsExperience architecting solutions across multiple ServiceNow products thatincludes Risk & Compliance (a must), Customer Service Management and
preferably :
o Environmental, Social and Governance (GRC)
o Strategic Portfolio Management (SPM)
o Public Sector Digital Services (PSDS)
Technical Expertise
Deep understanding of ServiceNow platform architecture and capabilitiesExpert knowledge of :o Now Platform App Engine
o Integration Hub and Flow Designero Service Graph CMDB
o Now Intelligence & AI capabilities
o Performance Analytics
o Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST / SOAP web servicesExperience with modern integration patterns and technologiesCertifications
ServiceNow Certified Technical Architect (CTA)ServiceNow Certified Implementation Specialist (CIS) - Multiple products, thatincludes CIS-RC
ServiceNow Certified System Administrator (CSA)Additional certifications in relevant ServiceNow products preferredEducation
Bachelor's degree in Computer Science, Information Technology, or related fieldMaster's degree preferredKey Competencies
Strategic thinking and business acumenStrong communication and stakeholder managementProblem-solving and analytical skillsTeam leadership and mentoringInnovation mindsetChange management expertise