ServiceNow Solution Architect

Title : ServiceNow Solution Architect

Location : Singapore (Onsite)

Duration : 1 year plus

This a onsite position in Singapore, looking for someone who can relocate to Singapore.

Job Summary :

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and / or modernize these applications.

The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.

The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), Strategic Portfolio Management (SPM). Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

• Spearhead the development of ServiceNow enterprise architecture vision and

roadmap aligned with business objectives

Intelligence, Process Optimization, and Integration Hub

implementations

sustainable platform growth

Solution Design & Implementation

security, scalability, and performance

capabilities, and Virtual Agent

frameworks

Understanding, and Predictive Intelligence

Process Optimization, and Integration Hub

Technical Leadership

best practices

(CSDM)

systems

Innovation & Continuous Improvement

technologies

Required Qualifications

Experience

Enterprise IT experience with specifically in ServiceNow

architecture

includes Risk & Compliance (a must), Customer Service Management and

preferably :

o Environmental, Social and Governance (GRC)

o Strategic Portfolio Management (SPM)

o Public Sector Digital Services (PSDS)

Technical Expertise

o Now Platform App Engine

o Integration Hub and Flow Designero Service Graph CMDB

o Now Intelligence & AI capabilities

o Performance Analytics

o Next Experience UI Framework

Certifications

includes CIS-RC

Education

Key Competencies