Sr. Java Engineer

Location : Gurugram

Sr. Java Engineer

Responsibilities :

Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and

Specialized Lines applications.

Coordinates and facilitates Incident Management, works with IT to deploy changes to the

production environment, and engages 3rd party providers contracted to Intact during an

incident.

Provides initial L2 / L3 incidents triage, investigation and ensures fast turnaround times on

issue / incident resolution, collaborates and engages with the appropriate areas and squads

across Intact.

Coordinates with CL / SL squads, IT, departmental leaders and vendors to resolve complex

issues / malfunctions, responsible for the following : Defining and scoping the issue.

Analyzes the problems / defects and identifying root case.

Participates in defect fixes.

Conducts an options analysis of potential solutions, with a recommendation.

Presents to team and management for decision / direction.

Plans the solution determined by team and management.

Maintains in-depth working knowledge of the applications and user workflows (role include

multiple systems, will include a rotation over time to broaden knowledge base across the

team).

Maintains working knowledge of interfaces and integration.

Maintains working knowledge of integrated tools and processes.

Supports deployment activities, managing implementation issues to resolution.

SME support on projects / ongoing improvement initiatives.

Develops or supports development of a disaster recovery strategy and recovery plans, as well

as testing recovery procedures on an annual basis.

Identifies opportunities to strengthen the operational capability, such as : sharing expertise to

promote development, mentoring employees, building communities of practice and

networks across business & technology.

Uses, supports and maintains monitoring and observability tool.

Participates in on-call (out of business hours) rotation works.

Technical knowledge and skills :

Java - Spring framework (Strong Java knowledge required)

Oracle - PL / SQL

Angular - TypeScript

Bonus :

GitHub - Maven Jenkins

OpenShift (OCP)

Dynatrace

ServiceNow

Soft Skills : Troubleshooting

Curious Mindset

Analytical thinking

Ability to work under pressure

Team Collaboration