Lead Consultant – Service Now-BMC-Remedy Developer

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting Applications for the role of Lead Consultant – Service Now-BMC-RemedyDeveloper

In this role, you will be the technical owner & manage a team of developers, assign their tasks& provide technical guidance as required.

Responsibilities

You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Mentor and lead a team of developers.

Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

Reviews design and code per sprint to ensure quality.

Creation and customization of complex workflows and custom workflow activities.

Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

Contribute and review user stories.

Build and maintaintechnical documentation.

Develop a keen understanding of the products we implement and client business.

Provide production support and be able to resolve problems under pressure.

Assists in project estimation.

Participate in regular Knowledge Transfer sessions with ServiceNow Developers

Stay current with new and updated capabilities of the ServiceNow Platform

Coordinate upgrades to Production and Sub-Production instances

Coordinate sub-production testing, evaluation, and regression remediation.

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Qualifications we seek in you!

MinimumQualifications

Relevant experience BMC Remedy, Microfocus, HPOM, Fresh Works Development

Well verse in one of the scripting skills like JavaScript, Angular JS (1.X), Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML

Must have worked at least one of the programming languages - Java Scripting, Python, .NET / CSharp.

Strong consultative skills at a cross functional level with ITIL experience

Demonstrate prior experience in leading client projects as a technical lead.

Strong hand-on experience in Java scripting, debugging and deployment.

Thorough understanding of data, sources of data, and relationships of data

Understanding of Integrations

Excellent communication Skills for client facing roles.

Good management, analytic, problem solving& interpersonal skills.

Self-motivated, Positive outlook & result oriented.

Preferred Qualifications / Skills

Knowledge of Azure DevOps / TFS / Jira / Rally Etc.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.