Lead Functional Consultant (Product & Pricing)

Lead Product & Pricing Consultant

What is the opportunity?

Reporting to the Director, Lead Consultant, Business and Integration Services shall be responsible for learning and understanding Zafin product from a functional and integration perspective and will be a part of a collaborative cross-functional squad delivering value to a customer. This will be a customer facing role.

What will you do?

• Requirement analysis and solution assessment : Collaborate with stakeholders to gather and analyze business requirements. Assess potential solutions and propose recommendations that align with business objectives.
• Implementing solutions : Translate business requirements into functional specifications. Work closely with development and product teams to ensure the successful implementation of solutions.
• Functional Testing support : Provide support throughout the testing lifecycle, including System Integration Testing (SIT), User Acceptance Testing (UAT) and Shadow run in Production. Assist in test case creation, execution, and issue resolution.
• Product enhancement : Identify opportunities for product improvement based on client feedback, and industry best practices. Collaborate with client and product teams to prioritize and implement enhancements that enhance the product's value proposition.
• Client engagement : Foster strong relationships with clients by actively engaging with them. Understand their business requirements, address their concerns, and provide regular updates on project status. Act as a key point of contact for client communications.
• Troubleshooting and support : Provide functional support to clients by addressing their queries, resolving issues, and troubleshooting system errors. Ensure timely and effective resolution of client-reported problems.
• Documentation and reporting : Maintain accurate documentation of functional requirements, system configurations, and client communications. Keep stakeholders informed about project status.

What do I need to succeed?