Customer / Sales Support Executive

Job Title : Customer / Sales Support

Location : On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308)

Job Type : Full-Time

Brand : Gemeria Hair

About Us :

Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that.

Key Responsibilities :

Attend and respond to incoming calls, including timely callbacks for missed calls

Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms

Handle WhatsApp Business communication via Bitespeed / Zoko or other tools used in the future

Deliver clear, professional email responses for inquiries, issues, and consultations

Manage international customer queries via email, WhatsApp, and video calls

Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection

Book and manage appointments and trial bookings (virtual & in-person)

Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policy

Use the Ticket ID system to log, track, and resolve customer queries effectively

Perform timely follow-ups for unresolved issues and ongoing cases

Maintain a friendly, calm, and patient tone, even with high-touch or concerned customers

Ensure top-notch English communication, written and spoken, suitable for global clientele

Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMs.

Provide personalized product consultations, helping customers find the right fit based on their needs

Think proactively and solve problems independently where possible

Requirements :

0-3 years of experience in customer service, preferably with a luxury or D2C brand

Excellent command of spoken and written English

Must be comfortable speaking on camera for video consultations (India & international)

Tech-savvy with experience using customer service tools, Shopify, and CRM platforms

Strong empathy, patience, and communication skills

Ability to multitask and manage pressure during high-volume periods

Familiarity with global customers’ expectations and time zones is a plus

Why Join Us?

Join a premium, fast-growing D2C brand with a loyal global customer base

Be part of a collaborative and high-performance support team

Gain exposure in international customer support and consultation

Work in a modern and supportive office environment at our Greater Noida headquarters

Training and development opportunities in luxury customer service

Apply here or email us at hr@gemeriahair.in.

Contact Number : +91 9990470797