IVR Contact Center Solutions

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Title : IVR – Contact Center Solutions

Location : Pune, Mumbai, Bengaluru, Chennai, Hyderabad, Noida

Work Experience : 7-12 years

Min Experience in : 5+ Years(IVR – Contact Center Solutions, Cisco)

Preferred Notice Period : Immediate to 30 Days

Mandatory Skills : IVR – Contact Center Solutions, Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO,CTI systems, DM protocols.

Key Responsibilities :

Design and implement contact center solutions using platforms such as Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO

Develop and integrate CTI systems including JTAPI, TSAPI, CISCO CTIOS, ICM, AVAYA IC, Finesse

Configure and troubleshoot TDM protocols (PSTN, E1, T1) and VOIP protocols (SIP, H.323, MRCPv2, RTP)

Build and maintain IVR applications using AVAYA Experience Portal, CISCO Voice Portal, Genesys Voice Portal, NICE CXOne

Utilize toolkits such as AVAYA Orchestration Designer, CISCO Call Studio, Kore.ai, Nuance Call Steering, NICE Studio

Develop applications using VXML, CCXML, Java, C / C++, JavaScript, SQL, Shell / Awk

Manage and deploy solutions on application / web servers like IBM WebSphere, Tomcat, Apache, IIS, Oracle WebLogic

Work with SQL and NoSQL databases including HBase, Microsoft SQL Server, Oracle, Postgres, Kafka

Integrate with middleware and CRM systems such as ECS, EBS, TIBCO, Salesforce CRM, CISCO Context Services

Develop and consume SOAP and REST APIs for system integrations

Collaborate with cross-functional teams to ensure seamless deployment and support of contact center technologies

Required Skills & Qualifications :

Minimum 5 years of experience in contact center technology and telephony integration

Strong understanding of CTI, IVR, VOIP, and TDM protocols

Proficiency in programming and scripting languages

Experience with enterprise-grade application servers and databases

Excellent problem-solving and communication skills

Ability to work independently and in a team-oriented environment

Preferred Certifications :

Avaya Certified Specialist

Cisco CCNA / CCNP Collaboration

Genesys Certified Professional

NICE CXOne Certification

Important Note (Please Read Before Applying)

Do NOT apply if :

You have less than 7 years or more than 12 years of experience

You do not have hands-on IVR – Contact Center Solutions, Cisco 5+ experience

You are on a notice period longer than 30 days

You are looking for remote only (role is hybrid in Pune, Mumbai, Bengaluru, Chennai, Hyderabad, Noida )

✅ Apply ONLY if you meet ALL criteria above. Random / irrelevant applications will not be processed .