Service Manager - Charging InfraConfidential • Delhi, India
Service Manager - Charging Infra
Confidential • Delhi, India
18 days ago
Job descriptionCollaborate with engineering, product & system integration teams to ensure product features align with operational needs Work with manufacturing and quality teams to integrate quality checks and reliability metrics into station rollouts Act as a bridge between field teams and central functions to ensure smooth execution Ensure that cross-functional teams are influenced to ensure CX & Network program management happens seamlessly while ensuring external customers like OEM partners, drivers, network partners & service providers Define key KPIs (uptime, service response time, defect rate, etc.) for charging station operations Build and maintain dashboards to track station performance, field team productivity, and customer experience Identify bottlenecks and drive continuous improvement initiatives using data-driven insights Train field and operations teams on new processes and tools Ensure documentation is up to date, accessible, and user-friendly Lead process adoption and change management initiatives across the network Identify, evaluate, and onboard common vendors / partners for charging station installation, electrical & power liaisoning, and service execution Create standardized scopes of work and SLAs to ensure consistency in vendor deliverables across geographies Build processes for vendor performance tracking, compliance, and continuous improvement
You will be working with the After Sales team in Bengaluru / NCR / Chennai. This is a on field role
This team runs on a hustle mindset with an objective to increase Exponent Energy's market share in the city of Bengaluru and beyond, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).
Our philosophy : Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.
Process Definition & Implementation
- Design end-to-end processes for charging station operations, maintenance, service response, and field team workflows
- Define standard operating procedures (SOPs) for recurring activities and ensure adherence across sites
- Establish governance for software integrations, field team tools, and service workflows
- Ensure that SOPs are documented & implemented across the functions
Drive Visibility and Cross-Functional Resolution on Customer Experience (CX) Issues
Streamline Cross-Team Program Management Across various network programs
Change Management & Training
Vendor & Partner Standardization
What matters : Quality of work
Approach towards problem-solving
Dissatisfaction towards mediocre work
Resilient attitude to bounce back after failing
About Us
Exponent simplifies energy for EVs.
Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.
The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.
Skills Required
Training, software integrations , Program Management, Change Management
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Manager Service • Delhi, India
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