Retail Systems Support Analyst

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions.

The company’s consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers’ social, environmental and economic value.

Job Title : Retail POS Support Analyst

Location : Bengaluru

Experience : 4+Years

Job Type : Contract to hire.

Notice Period : Immediate joiners.

Mandatory Skills : Retail POS Support Analyst.NET & PL / SQL / CEGID

Job Description :

1. 3+ Years of experience in Retail - Point of Sale system functions involving day-to-day store operations.

2. Core Functional understanding of Point of Sale and upstream / downstream systems.

3. Experienced in 24

• 7 retail stores production support, which includes providing level 2 / 3 support for store support and system monitoring for backend interfaces to merchandising, credit servers support and release deployment to ensure normal business continuity.

4. Knowledge on Automation process and scripting

5. .Net and PL / SQL Experience

6. Techno Functional Knowledge on Retail

7. POS Implementation Knowledge

8. Root Cause Analysis on issues

9. Production Support Experience and L2 delivery

10. New Store Rollout Experience

11. Ability to handle L2 / L3 fixes on