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Site Reliability Engineer (T1)
ConfidentialSurat, India9 days ago
Job description1–3 years of experience in IT operations, NOC, or support roles. Basic understanding of cloud infrastructure (AWS preferred). Strong troubleshooting and communication skills. Willingness to work in rotational shifts - Must Team player with a proactive attitude. Familiarity with monitoring tools (New Relic, Grafana, CloudWatch). Exposure to incident management processes and ITIL basics.
Key Responsibilities
- Perform Tier-1 monitoring, troubleshooting, and incident response for production systems.
- Work in 24×7 shifts to ensure system uptime, reliability, and SLA adherence.
- Escalate issues to DevOps, QA, FinOps, and Security teams as needed.
- Execute predefined runbooks and document resolutions.
- Maintain clear communication during incidents and handovers.
Requirements
Preferred Qualifications
Skills : grafana,cloudwatch,newrelic,aws,troubleshooting,reliability,communication
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Skills Required
New Relic, Cloudwatch, Troubleshooting, Grafana, Aws
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Site Reliability Engineer • Surat, India
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