Engagement ManagerQuantiphi • Kerala, India
Engagement Manager
Quantiphi • Kerala, India
2 days ago
Job descriptionGCP Core Platform Services (Compute, Storage, Networking, IAM) GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker) DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines) Serve as the primary customer interface for GCP managed services covering both platform and data operations. Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives. Manage escalations effectively, ensuring transparent and timely communication with stakeholders. Build and maintain strong, trusted relationships with customer technical and business teams. Ensure service delivery aligns with contractual commitments and customer business needs. Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.). Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. Ensure compliance with security, governance, and FinOps practices within GCP environments. Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. Drive FinOps initiatives for cost visibility and optimization across GCP services. Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite). Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI / CD efficiency. Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence. Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. Foster a culture of proactive problem-solving, technical innovation, and accountability.
Role Overview :
The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.
Required Skills & Experience
- Excellent communication, interpersonal and managerial skills
- Must be open to work in a 24x7 model, to support global customers across time zones.
Expertise in :
Key Responsibilities
1. Customer Engagement & Governance
2. Service Delivery Oversight
3. Financial and Contract Management
4. Continuous Improvement & Transformation
5. Team Leadership & Coordination
Create a job alert for this search
Engagement Manager • Kerala, India
Related jobs
BUSINESS FUNCTION / SUB-FUNCTION : Business Development Role Purpose : - The Regional Head- Student Recruitment acts as the strat...Show more
Business Development Executive.Location : Across Kerala (Field-Based).Reporting to : Marketing Manager.As a Business Development Executive at Elance Learning Provider Pvt.
Your responsibilities includ...Show more
Stories Homes - Manager - Retail Store Expansion & Development
STORIES - GLOBAL HOME CONCEPTS • Kerala, India
Strategy & Planning : - Develop and implement the annual retail expansion plan across targeted geographies.Conduct market mapping, competitor analysis, and demographic studi...Show more
Last updated: 3 days ago • Promoted
Cluster Head - Banking
Workassist • Kerala, India
Job Title : Cluster Head Banking Work Level : Senior Leadership Industry Type : Banking Education : PG / Master Show more
Last updated: 30+ days ago • Promoted
Associate Strategy Consultant - Healthcare
ARM Private Limited • Kerala, India
Associate Strategy Consultant - Healthcare Assist in managing project timelines and deliverables, ensuring high-quality outputs are met within deadlines.
Support the execution of primary and second...Show more
Last updated: 3 days ago • Promoted
Milestone Technologies - Service Delivery Manager
MTI Integration Services India Private Limited • Kerala, India
Service Delivery Manager Company : Milestone Technologies Exp : 13 - 20 years Location : Hybrid ...Show more
Last updated: 3 days ago • Promoted
CGH Earth - Senior Manager - Marketing
CGH Earth • Kerala, India
Responsibilities : - Marketing Execution & Campaign Management : Execute and manage integrated marketing and promotional campaigns across digital, print, so...Show more
Last updated: 11 days ago • Promoted
Reflections Info Systems - Regional Sales Manager
Reflections Info Systems P LTD • Kerala, India
Description : We are seeking a dynamic Regional Sales Manager (RSM) in Qatar (Fluent in Arabic and English) to lead and expand our software business operations across ...Show more
Last updated: 22 days ago • Promoted
Business Operations Lead
LucidPlus IT Solutions • Kerala, India
Description : Job Overview.We are seeking a highly organized and analytical Business Operations Lead to oversee the planning, execution, and optimization of business o...Show more
Last updated: 30+ days ago • Promoted
Popular Vehicles and Services - Lead - Learning & Development
POPULAR VEHICLES AND SERVICES LIMITED • Kerala, India
CTC : 20 to 30 LPA Role & responsibilities : - Design, develop and implement various Learning & Development strategies and...Show more
Last updated: 17 days ago • Promoted
Muthoottu Mini - Training Manager - Microfinance
MUTHOOTTU MINI FINANCIERS LIMITED • Kerala, India
Description : Immediate Hiring : Training Manager Microfinance.Location : Head Office Kaloor, Kochi.Company : Muthoottu Mini Financiers Ltd....Show more
Last updated: 24 days ago • Promoted
RoadMap - Business Development Manager
Roadmap IT Solutions Pvt Ltd • Kerala, India
Business Development Manager - IT Sales Role : Business Development Development Manager is one who is responsible for generatin...Show more
Last updated: 30+ days ago • Promoted
Lifebridge Group - Clinical Manager - KITES
LIFEBRIDGE SENIOR CARE PRIVATE LIMITED • Kerala, India
Job Description Job Title : Clinical Manager Department : Homecare Reporting to : Manager Operations Location : ...Show more
Last updated: 27 days ago • Promoted
Strand - Area Sales Manager / Business Development Manager / Business Development Officer
STRAND LIFE SCIENCES PRIVATE LIMITED • Kerala, India
Area Sales Manager / Business Development Manager / Business Development Officer About the Role : Strand is seeking dynamic and motivated pr...Show more
Last updated: 30+ days ago • Promoted
Occupational Therapist
St. George Little Gems CDC • kerala, kerala, in
This is a full-time on-site role for an.Occupational Therapist at Little Gems Child Development Center located in Pathanamthitta district in Kerala.
The Pediatric Occupational Therapist will be resp...Show more
Last updated: 29 days ago • Promoted
Lifebridge Group - Manager - Business Development - KITES
LIFEBRIDGE SENIOR CARE PRIVATE LIMITED • Kerala, India
JOB DESCRIPTION Job Title : Manager - Business Development Name : Department : Business Development Position...Show more
Last updated: 27 days ago • Promoted
Kalyan Jewellers - Team Lead - Customer Engagement
KALYAN JEWELLERS INDIA LIMITED • Kerala, India
Customer Engagement Team Lead Location : Kakkanad, Ernakulam Experience : 8-10 years About the Role : Show more
Last updated: 30+ days ago • Promoted
Star Health & Allied Insurance - Agency Development Manager
Star Health Insurance • Kerala, India
Job Title : Agency Development Manager Location : Irinjalakuda Branch Office Department : Sales & Business Development Industry : ...Show more
Last updated: 30+ days ago • Promoted
Regional Head - Business Development - International Student Recruitment
Gedu Services Private Limited • Kerala, India
Remote
Last updated: 3 days ago • Promoted
Business Development Executive
Elance Learning Provider • Kerala, India
Quick Apply
Last updated: 30+ days ago