Engagement ManagerQuantiphi • Kerala, India
Engagement Manager
Quantiphi • Kerala, India
2 days ago
Job descriptionGCP Core Platform Services (Compute, Storage, Networking, IAM) GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker) DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines) Serve as the primary customer interface for GCP managed services covering both platform and data operations. Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives. Manage escalations effectively, ensuring transparent and timely communication with stakeholders. Build and maintain strong, trusted relationships with customer technical and business teams. Ensure service delivery aligns with contractual commitments and customer business needs. Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.). Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. Ensure compliance with security, governance, and FinOps practices within GCP environments. Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. Drive FinOps initiatives for cost visibility and optimization across GCP services. Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite). Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI / CD efficiency. Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence. Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. Foster a culture of proactive problem-solving, technical innovation, and accountability.
Role Overview :
The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.
Required Skills & Experience
- Excellent communication, interpersonal and managerial skills
- Must be open to work in a 24x7 model, to support global customers across time zones.
Expertise in :
Key Responsibilities
1. Customer Engagement & Governance
2. Service Delivery Oversight
3. Financial and Contract Management
4. Continuous Improvement & Transformation
5. Team Leadership & Coordination
Create a job alert for this search
Engagement Manager • Kerala, India
Related jobs
Customer Relations Officer
HiLITE Builders Pvt Ltd • Kerala, India
Established in 1996, Hilite Group is a diversified conglomerate headquartered in Kozhikode, Kerala.The group has significantly influenced Kerala's modern landscape through its presence in various s...Show more
Last updated: 2 days ago • Promoted
Assistant Manager
GramPro Business Services Pvt. Ltd. • Kerala, India
Research and source potential clients and build long-term relationships with them through bancassurance model.Persuade prospective clients to engage in a phone conversation and / or meeting to discus...Show more
Last updated: 18 days ago • Promoted
Partnership Sales Lead / Supply Lead
MacroHire • Kerala, India
We are hiring Partnership Sales Lead for one of our client who is Global leader in Co-Working Spaces.Are you ready to lead the charge and be at the forefront of our ambitious global expansion? Is h...Show more
Last updated: 1 day ago • Promoted
Assistant Manager - Talent Acquisition
Vensure Employer Solutions • Kerala, India
We are seeking an Assistant Manager who will lead full life cycle recruiting efforts.Partnering with hiring managers, you will build and execute sourcing strategies that identify, attract, and hire...Show more
Last updated: 1 day ago • Promoted
Junior Business Development- Saudi Arabia
Lanco Group • Kerala, India
Junior Business Development Executive.We seek a dynamic Business Development Executive to join our Jubail, Saudi Arabia team.
Proven track record with 1-3 years of outdoor sales or marketing experie...Show more
Last updated: 30+ days ago • Promoted
Marketplace Optimization Analyst (Entry Level)
Thrillark • Kerala, India
Thrillark is a fast-growing travel experiences platform that enables users to discover and book activities, attractions, and adventures across global destinations.
We’re focused on building data-dri...Show more
Last updated: 1 day ago • Promoted
Head Applications
GramPro Business Services Pvt. Ltd. • Kerala, India
NB : "We are recruiting for a scheduled commercial bank".Experience Required : 12-18 years.Banking transformation / migration project experience is mandatory.
Location : Thrissur / Kochi , Kerala.Own t...Show more
Last updated: 2 days ago • Promoted
Search Engine Optimization Analyst
Zartek Technologies • Kerala, India
Zartek is hiring an SEO Analyst (1–3 years) to grow organic traffic and conversions for our websites and a portfolio of client sites.
You’ll run audits, execute on-page and technical fixes, guide co...Show more
Last updated: 2 days ago • Promoted
Senior Workflow Coordinator
SLIDES FOR YOU • Kerala, India
Workflow Coordinator - Slides for You.Slides for You is a 10-year-old global design firm specializing in high-quality presentation design.
We work with leading management consulting firms and client...Show more
Last updated: 6 hours ago • Promoted • New!
Site Reliability Engineer
Infinova Global Corporate Services LLP • Kerala, India
Infinova is an emerging player in intelligent business transformation, dedicated to helping organizations scale smarter and achieve sustainable success.
We are building a foundation that combines st...Show more
Last updated: 1 day ago • Promoted
Occupational Therapist
St. George Little Gems CDC • kerala, kerala, in
This is a full-time on-site role for an.Occupational Therapist at Little Gems Child Development Center located in Pathanamthitta district in Kerala.
The Pediatric Occupational Therapist will be resp...Show more
Last updated: 29 days ago • Promoted
Social Media Manager
Fair Future Overseas Educational Consultancy Pvt Ltd • Kerala, India
Instagram, LinkedIn, YouTube, and Meta Ads.You’ll own our online voice, plan content calendars, run campaigns, and grow engagement organically and through ads.
Manage daily social media operations —...Show more
Last updated: 17 days ago • Promoted
Project Manager
Yatnam Technologies • Kerala, India
We are seeking a proactive and skilled Project Manager to join our team.In this role, you will be responsible for supporting the planning, execution, and monitoring of projects across the organisat...Show more
Last updated: 30+ days ago • Promoted
Chief Financial Officer -Ernakulam- for leading FMCG Manufacturing Co.
Populux HR • Kerala, India
Populux HR is a leading Executive Search firm based in Kochi, Kerala.We are presently hiring for a leading FMCG(food) manufacturing Company based in Ernakulam, Kerala.
The CFO will be responsible fo...Show more
Last updated: 2 hours ago • Promoted • New!
Senior Fashion Designer & Store Manager
Angles Boutique • Kerala, India
Angles Boutique is hiring an experienced Fashion Designer who can independently manage the boutique operations, oversee custom stitching work, handle workflow, and ensure all tasks run smoothly wit...Show more
Last updated: 1 day ago • Promoted
Marketing Manager
HiLITE Urban • Kerala, India
Established in 1996, Hilite Group is diversified conglomerate headquartered in Kozhikode Kerala.The group has significantly influenced Kerala's modern landscape through its presence in Various ...Show more
Last updated: 30+ days ago • Promoted
Project Manager
Admaren Tech Private Limited • Kerala, India
We are looking for an experienced Project Manager to lead, manage, and oversee our key software projects.The ideal candidate will be skilled in project planning, execution, and closure, ensuring th...Show more
Last updated: 1 day ago • Promoted
Procurement Manager
Plantrich Agritech Private Limited • Kerala, India
Hiring : Green Coffee Procurement Manager – Plantrich Group (Global Role).Location : india / Uganda / Flexible.Industry : Coffee | International Procurement | Sustainable Agriculture.Plantrich Group, ...Show more
Last updated: 2 days ago • Promoted