Customer Service Sales Support

Job title : Customer Service Sales Support

Company : Renaissance Jewel

Location : Remote(WFH)

Experience Required : 6–10 Years

Salary Range : Up to ₹10 LPA

Working Hours(EST) 9am- 5pm(Wed- Sun) 3 : 00 PM – 11 : 00 PM

Type : Full-Time

About Renaissance Jewel

Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.

About the Role :

We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.

Key Responsibilities :

Handle inbound customer inquiries via phone and live chat with professionalism and empathy.

Provide detailed product information, assist with order status, returns, and after-sales service.

Identify and act on sales opportunities during customer interactions.

Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).

Accurately log all customer interactions in CRM systems.

Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.

Mentor junior team members and contribute to best practices in customer engagement.

Required Skills & Experience :

6–10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.

Strong sales orientation and the ability to build rapport with high-value clients.

Excellent verbal and written communication skills in English.

Proficient in using CRM tools, live chat platforms , and ticketing systems.

Comfortable with EST working Hours.

Ability to multitask, manage time effectively, and maintain attention to detail.

Experience in luxury retail , jewelry , or high-end lifestyle brands .

Graduate degree preferred.