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Cisco UC Engineer

Cisco UC Engineer

Insight Globalshimoga, karnataka, in
8 days ago
Job description

Required Skills & Experience

  • Cisco UC and Cisco Call Manager
  • 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX
  • UCCX Scripting, VXML Scripting, or ICM Scripting
  • Cisco Webex
  • Expressway, Cube, Voice Gateway

Nice to Have Skills & Experience

  • Cisco Certifications (preferred CCIE Collaboration or CCNP Collaboration

    • Job Description

    We are seeking a Cisco UC III in Hyderabad, India! This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues.

    Essential Functions

  • Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment.
  • Follows up with customer contacts to ensure satisfactory resolution
  • Reports findings, tracks progress, and documents customer communication within incident management system
  • Manages workload in a manner that meets defined Service Level Objectives
  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Develops positive working relationships with internal and external customer

    • This role is offering 25LPA and is required onsite 3 days a week.

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    Engineer • shimoga, karnataka, in

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