Customer Support Executive (Entry Level)

Company Overview :

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary :

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. This role is ideal for individuals passionate about delivering exceptional service and ensuring customer satisfaction. As a Customer Support Executive, you will act as the primary point of contact for customers, resolving their queries and providing support to enhance their experience with the company.

Key Responsibilities :

• Customer Interaction : Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Issue Resolution : Address and resolve customer concerns, complaints, and technical issues efficiently, ensuring a high level of satisfaction.
• Product Knowledge : Develop a thorough understanding of the company's services to provide accurate and comprehensive information to customers.
• Documentation : Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Feedback Management : Collect and document customer feedback to identify areas for service improvement.
• Collaboration : Work closely with other teams to ensure seamless resolution of customer issues and process improvement.
• Proactive Support : Identify recurring issues and suggest preventive measures to enhance the customer experience.

Qualifications :

What We Offer :

Location : Gachibowli, Hyderabad

Application Process :

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise's career portal.