Help Desk Executive

Role & responsibilities

• Attend internal & external calls / e-mails of the clients. i.e. (Requests / Complaints / Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
• Understanding of facility management operations, general administration and housekeeping related queries and complaints.
• Prepare daily call log summary to analyze data.
• Prepare monthly MIS report & daily report i.e. a record of daily call logs, pending complaints, technical issues with the status and closure details, or any other report as required.
• Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
• Maintain & file all the necessary required documents and records.
• Taking minutes of weekly and monthly meetings.

Preferred candidate profile

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