Call Handler- Sales And Service

Company Description Zee Institute of Creative Art (ZICA) is India’s first Classical and Digital Animation Training Academy, operating for over 25 years. As part of Zee Learn Ltd., under the renowned Essel Group (Zee Network), ZICA offers industry-specific training programs in Animation, Visual Effects (VFX), Graphic Design, Web Design, Digital Marketing, and Gaming. The institute is committed to portfolio development, training students for industry placements, and providing creative career opportunities. With multiple centers across India, ZICA has established itself as a leader in creative education. Role Description This is a full-time, on-site role based in Ahmedabad for a TeleCaller at Zee Institute of Creative Arts - Nikol Ahmedabad. The TeleCaller will be responsible for making outbound calls to potential students and guardians, explaining educational programs, and addressing inquiries. They will also follow up on leads, maintain records of communications, and assist in enrolment processes. Qualifications Excellent communication and interpersonal skills Proficiency in telecalling techniques, customer service, and persuasive communication Ability to manage leads, follow-ups, and maintain documentation of student inquiries Basic knowledge of computer operations and record-keeping Strong problem-solving abilities and a proactive, target-oriented approach Prior experience in counseling, telecalling, or academic admissions is a plus Fluency in English, Hindi, and / or Gujarati is preferred