Customer Support Specialist

Note - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.

IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our requirements.

We're ScopeX, one of the fastest growing fintech startup in the EU market that leverages innovative technology to help Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. We have a loyal customer base of over 25,000 NRI's across Europe that trust us with their transfers back home.

Our team consists of industry leaders who have experience working with some of the biggest brands across the globe.

Key Responsibilities :

• Customer Support : Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Issue Resolution : Efficiently resolve customer complaints and issues, ensuring high customer satisfaction.
• Onboarding Specialist : Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX’s features and benefits.
• Account Setup Assistance : Assist users in setting up their accounts, including KYC processes and inviting friends as a referral program.
• Personalized Support : Provide personalized support to new users, addressing any questions or concerns during the onboarding phase.
• Product Knowledge : Maintain a deep understanding of ScopeX’s products and services to provide accurate information and support.
• Feedback Management : Gather user feedback and communicate it to the relevant teams to help improve our products and services.
• Documentation : Create and maintain support documentation, SOPs, FAQs, and help guides for users.
• Team Collaboration : Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience.
• Reporting : Track and report on customer support metrics and trends, identifying areas for improvement.

Qualifications :

Skills :

What We Offer :