Cluster Lead

We are seeking an energetic and strategic Cluster Head to lead our expansion efforts in the SaaS, Service Sales, and Marketplace sectors. This pivotal role involves managing the end-to-end sales process, driving business growth, and taking full ownership of the profit and loss (P&L) within your cluster. The ideal candidate will possess a strong sales acumen, adept communication skills, and the ability to cultivate meaningful industry connections.

Key Responsibilities:

Business Development Leadership

• Drive business development efforts within the cluster to acquire new customers and grow existing relationships.
• Ensure the team of Business Development Managers is focused on high-value opportunities, including account penetration, sales strategy, and solution positioning.
• Align cluster business goals with regional objectives, ensuring seamless execution of the sales plan.

Team Management and Development

• Lead, mentor, and manage a team of Business Development Managers (BDMs) to achieve business and sales targets.
• Conduct regular performance reviews and provide continuous feedback to team members to support their growth.
• Foster a high-performance culture by motivating the team, setting clear goals, and providing the necessary tools and resources to succeed.

Strategic Planning and Execution

• Assist in formulating cluster-specific strategies in collaboration with the Regional Head, focusing on revenue growth, market share, and customer success.
• Develop detailed business plans for the cluster, outlining key activities, budgets, and timelines.
• Execute the business development strategy by identifying key opportunities and ensuring that the team delivers results.

Sales Performance Management

• Set clear performance targets and KPIs for the team of Business Development Managers and hold them accountable for achieving their goals.
• Monitor, analyze, and report on sales metrics, including lead conversion, sales pipeline health, and revenue generation.
• Ensure that all sales processes and methodologies are followed effectively, driving operational excellence and consistency across the cluster.

Customer Relationship Management

• Build and maintain strong relationships with key customers and partners within the cluster.
• Address customer concerns and escalations in a timely manner, ensuring a high level of satisfaction and retention.
• Work closely with the Customer Success and Pre-sales teams to ensure alignment on customer needs and solution delivery.

Market Intelligence & Competitor Analysis

• Continuously monitor market trends, competitor activities, and industry developments to identify opportunities and threats.
• Share insights with the Regional Head and business development team to fine-tune strategies and tactics for competitive advantage.
• Profit Center and Budget Management
• Responsible for achieving sales revenue targets and managing the revenue performance of the cluster.

Monitor budget allocation, sales expenses, and profitability, ensuring efficient use of resources.

Develop and execute cost-effective strategies for the growth and profitability of the cluster.

Collaboration with Other Teams

• Work closely with cross-functional teams, including marketing, customer success, product, and HR, to ensure alignment and smooth execution of business objectives.
• Collaborate with the Regional Head to align cluster strategies with the overall regional vision and goals.

Reporting & Communication

• Regularly report on business development progress, sales forecasts, and key performance metrics to the Regional Head.
• Maintain transparent communication with the Regional Head, providing updates on performance, challenges, and opportunities.

Requirements

• 7+ years of experience in a sales or business development role, with exposure to SaaS, Service Sales, or Marketplace environments.Demonstrable success in lead generation, follow-up strategies, and closing deals.
• Strong sales and negotiation capabilities.Exceptional communication skills to engage and influence stakeholders and clients.Comprehensive networking skills to sustain and expand industry relationships.Confidence in taking ownership of business operations and driving results.
• In-depth understanding of SaaS platforms, service sales mechanisms, and marketplace dynamics is crucial.

Skills Required
Presales, Team Management, Sales Process, Cluster Lead, Service Sales, Strategic Planning, Networking